IT Helpdesk Position Available In Forsyth, North Carolina
Tallo's Job Summary: The IT Helpdesk role involves supporting factory floor systems, assisting the Help Desk Systems Analyst, and maintaining network infrastructure. Responsibilities also include equipment procurement, imaging and deployment of devices, and asset management. Required skills include a degree in Information Systems, relevant experience, and strong troubleshooting abilities. The hiring company seeks individuals with excellent customer service and technical skills.
Company:
TEKsystems
Salary:
—
Job Description
Description Seeking a person with a background in desktop support/systems/Help desk.
Responsibilities include:
taking tickets and ability to troubleshoot any issue: mapping printers, password resets, troubleshoot MS app support issues, etc.
Responsibilities:
- Support of factory floor systems
- Assist Help Desk Systems Analyst
- Network infrastructure support and maintenance
- Equipment procurement
- Tablet / laptop / workstation / thin client imaging and deployment
- Information Systems asset management
- Assist in departmental internal audits
- Various project assignments as needed
Required Skills and Experience:
- Associates degree in Information Systems related field or comparable certifications required
- Bachelor’s degree in Information Systems related field preferred
- 5+ years relevant Information Systems experience
- 2+ years help desk analyst or related customer service experience
- 2+ years networking / troubleshooting networks / telecommunication issues
- Experience with Microsoft Office applications
- Excellent work ethic
- Strong project management, organizational, and time management skills
- Outstanding troubleshooting skills
- Customer service focused Skills Help desk support, Active directory, Ticketing system, Customer service, Help desk, ServiceNow, Office 365 Additional Skills & Qualifications Customer service Technical mindset Ability to work on a team Ability to pick up things quickly with high initiative.
