IT Support Technician (Onsite/Remote) Position Available In Forsyth, North Carolina
Tallo's Job Summary: The IT Support Technician (Onsite/Remote) position at SKYFY TECHNICA in Winston-Salem, NC offers a full-time role with a salary range of $45,000 - $55,000 per year. Responsibilities include remote and onsite support, endpoint lifecycle management, and communication with team leadership. Qualifications include 2-5 years of Help Desk and IT Support experience, as well as technical certifications.
Job Description
IT Support Technician (Onsite/Remote)
SKYFY TECHNICA
Winston-Salem, NC 27101 • Hybrid work You will work in a dedicated team environment to support a number of clients remotely and on-site. You will interface with a variety of projects, that will challenge your skillset and require you think creatively and collaboratively with your team.
Primary Responsibilities:
Remote Support Onsite Support Production Activities Technical Responsibilities:
Endpoint lifecycle support including procurement, deployment and configuration. Microsoft 365 / Google Workspace lifecycle support including deployment, configuration, onboarding/offboarding. End-User Workspace Support with a strong focus on team collaboration, sharing, and information management. End-user device technical issue documentation and resolution. Maintain availability in call queue to reduce caller wait times. Service Ticket documentation in real time within a ticketing system. Timely documentation of all ongoing work within Project Management and Reporting system. Routinely interface with team leadership and communicate account technical activity, providing recommendations as needed.
Skills Must Have:
Strong attention to detail, communication and documentation skills. Results-driven team player and a multi-tasker. Strong communicator, with excellent verbal and written skills including ability to properly use grammar in order to persuade and/convey a point. Must have desire to outperform and overachieve. Passionate, career oriented, and driven. Well-development level of professionalism. Strong sense of duty and commitment. Excellent problem-solving and customer service skills. Punctual, predictable, and dependable.
Qualifications:
Bachelor’s Degree in Computer Science or equivalent is preferred, but not required. Proven 2-5 years Help Desk experience and ticket detail documentation Proven 2-5 years IT Support experience and ticket detail documentation Certifications preferred (i.e. A+, Net+, Security+, etc). Strong technical knowledge in networking, server, and workstation environments. Valid Driver’s License. Drug Free –
Smoke Free Employer Job Type:
Full-time Pay:
$45,000.00 – $55,000.00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to Friday Weekends as needed
Work Location:
Hybrid remote in Winston-Salem, NC 27101
