IT Technician-Level 2 Position Available In Forsyth, North Carolina

IT Technician-Level 2 Solve Security Kernersville, NC Job Details Permanent | Full-time $45,000 a year 2 days ago Benefits Paid time off 401(k) matching Qualifications Network administration ConnectWise Computer science Operating systems Computer Science Customer service IT service management Mid-level Windows Microsoft Office 3 years Bash Firewall DHCP Driver’s License Network protocols IT support Scripting DNS Mac OS IT Budgeting Communication skills Microsoft Intune PowerShell Shell Scripting Active Directory Cloud services Intune Time management

Information Technology VPN Full Job Description Summary:

We seek an experienced and dedicated Managed IT Services Level 2 Technician to join our IT team. This role is pivotal in providing exceptional technical support and solutions for small—to medium-sized businesses. The ideal candidate will exhibit strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

Responsibilities:

Technical Support and Troubleshooting:

Provide technical support to clients, including installing, configuring, and maintaining hardware and software.

Incident Management:

Respond to and resolve escalated support tickets promptly, ensuring minimal client downtime.

Network Administration:

Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.

Backup and Disaster Recovery:

Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.

Client Communication:

Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.

Documentation:

Create and maintain detailed documentation of client systems, configurations, and support activities.

Project Implementation:

I assist in planning and executing IT projects, ensuring they are completed on time and within budget.

Knowledge, Skills, & Qualifications:

Experience & Education:

A minimum of 3 years in an MSP or similar IT support role is required; a degree in IT, Computer Science, or a related field is preferred.

Technical Proficiency:

Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, and

Active Directory Remote Monitoring & Ticketing Systems:

Experience with RMM tools like NinjaRMM and ticketing systems like ConnectWise.

Networking Expertise:

Understanding networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi-Fi technologies.

Security Knowledge:

Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.

Problem-Solving & Analytical Thinking:

Strong ability to diagnose and resolve complex technical issues efficiently.

Communication & Customer Service:

Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships.

Time Management & Collaboration:

Ability to manage multiple priorities in a fast-paced environment while working independently and as part of a team.

Preferred Additional Qualifications Cloud Services:

Experience with cloud platforms such as Office 365, Intune, Entra, and Google Workspace.

Automation:

Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes. Work Environment This role requires working onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver’s license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines. Fast-paced and dynamic environment, focusing on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture.

Job Types:

Full-time, Permanent Pay:

$45,000.00 per year

Benefits:

401(k) matching Paid time off

Work Location:

In person