Desktop Support Technician Position Available In Guilford, North Carolina
Tallo's Job Summary: The Desktop Support Technician role involves providing second-level technical support for hardware, software, and peripheral issues. Responsibilities include installing, configuring, and maintaining operating systems and software applications, troubleshooting break/fix issues, and assisting with network connectivity problems. The position requires an associate or bachelor's degree in information technology or related field, or equivalent work experience. The role also involves collaborating with IT team members, maintaining accurate records, providing remote support, and ensuring compliance with IT policies and security protocols.
Job Description
Key Responsibilities:
Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Excellent in troubleshooting break/fix issues of windows and mac computers Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT team members on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system. Provide remote support and troubleshooting for users working from home or in the field. Train and mentor junior support technicians as needed. Ensure compliance with IT policies, security protocols, and best practices. Perform routine maintenance and inspections to ensure optimal performance of equipment Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
