IT Specialist Position Available In Guilford, North Carolina

IT Specialist 2.7 2.7 out of 5 stars 4125 Walker Avenue, Greensboro, NC 27407 IT Support Technician – Tier 1 Position Cypress Networks is seeking an energetic and knowledgeable IT professional to join our team and grow with us. The ideal candidate must be able to multi-task, have a love of technology, adapt well to the changing environment, correctly follow documentation procedures, be a fast learner and self-motivated, exhibit excellent customer service, and enjoy working with people. The position is responsible for providing all aspects of technical support to our clients as well as assisting with project-related tasks. Successful candidates will be considered for promotion.

Responsibilities:

• Provide end-user support for inquiries, requests, & issues via remote and/or on-site support
• Troubleshoot, resolve, & document technical issues/problems using our IT ticketing system
• Support Windows servers, workstations, & peripheral equipment, including mobile devices
• Monitor client workstations and server backups daily
• Install various hardware, new PC set-ups, and software products
• Configure and manage customer firewalls and security appliances
• Update client contact in the ticketing system, maintaining complete & accurate information
• Administration of user accounts and associated permissions
• Manage and support Microsoft 365 user accounts, licensing, and services, including email administration, SharePoint, Teams, and OneDrive
• Maintain company and client confidentiality
• Work collaboratively with team members to ensure timely responses and resolutions
• Continually look for opportunities for process improvement
• Perform other duties as assigned

Requirements:

• Must have at least 2+ years of verifiable experience in Desktop/IT support
• Experience with Microsoft 365 administration, including user account management and troubleshooting is preferred
• Must be eligible to work in the USA and able to pass a background check
• Must have a valid driver’s license
• Communicate professionally and effectively with non-technical and technical individuals
• Managed Service Provider (MSP) experience preferred
• IT Ticketing System experience preferred
• At least a 2-year degree in an IT-related field preferred We offer competitive pay based on experience, along with benefits such as health insurance, paid time off, and professional development opportunities.

If you are a dedicated IT professional looking for a challenging role in a dynamic environment, we encourage you to apply

Job Type:

Full-time Pay:

$42,000.00 – $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Greensboro, NC 27407 (Preferred)

Work Location:

In person