Services PROvider Management Analyst Position Available In Iredell, North Carolina

Services PROvider Management Analyst 1000 Lowes Boulevard
Location
Mooresville, NC (SSC) 1999
Category
Corporate
Job Id

JR02074020

Job Type
Full time
Department
PROvider Experience Group
Your Impact
The Services PROvider Management Analyst will work with Independent Service PROviders, field leaders, Installation Merchants, and other Lowe’s Services associates in supporting strategic PROvider Management initiatives to improve customer experience and deliver on Services KPIs. The Analyst will build strong business relationships with all stakeholders, internal and external in order to support Lowe’s Independent Service PROvider Business Review objectives. They will also be responsible for understanding customer behavior, executing strategic plans and participating in presentations with the PROvider Support Manager and Sr Analysts to share important business insights. The Analyst will support Services strategies and partner with crossfunctional leadership to identify process improvement opportunities that will optimize effectiveness leading to improved PROvider experience and business growth. This role will also be responsible for gathering and analyzing services/project specific information and communicating with the appropriate Services stakeholder. In addition, this individual will need to be able to adapt to rapidly evolving business needs.
What You Will Do
Continuous Improvement – collaborate with cross functional teams to optimize processes for improved efficiency and operational service levels
Create processes and standard operating procedures leveraging current procedures
Provide support for the resources and execution of action plans related to Independent Service PROvider Business Reviews
Prioritize missioncritical work activities – identify root cause for exceptions and escalate as necessary to prevent customer impacts.
Supports Lowe’s Business Reviews by tracking and analyzing insights from each to share with leadership team for proposed improvements
Analyzes and plans for Business Review scheduling, maintaining SSC and field resources, and meeting critical administrative deadlines to ensure KPI’s are achieved. Works cross functionally with SSC teams, field, compliance, and leadership to address opportunities or roadblocks.
Analyzes, tracks, and provides recommendations to improve performance review action plans, citation, and scheduling processes.
Provides analytical support to help ensure that field and SSC team efforts are aligned with Services strategies. Maintains resources for SSC and field leadership teams to support Independent Service PROvider management.
Provides subject matter expert support to SSC, and field teams related to PROvider management, including Jobsite Inspections
Coordinates the execution of projects through written communications, conference calls, and meetings
Proactively review and analyze category performance and provide recommendations to improve results and increase customer satisfaction
Supports PROvider Performance Reviews by soliciting field leadership, PROvider input, and tracking progress for leadership performance reporting.
Individual Contributor
Minimum Qualifications
Associates or Bachelor’s Degree in a related field
High School or GED and 12 Years Experience in, high volume retail, service support, or similar work environment.
12 Years Experience using CRM (Customer Relationship Management) tool, MS Word, MS Excel, MS Outlook, PowerApps, and SharePoint
About Lowe’s
Lowe’s Companies, Inc. (

NYSE:

LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.