Deskside Support EUC L1 Position Available In Johnston, North Carolina
Tallo's Job Summary: Responsibilities include providing onsite IT support, ensuring day-to-day operations availability, collaborating with LoB on IT matters, managing IT equipment resources, and executing assigned tickets. The role involves multiple visits to remote sites, resolving issues within agreed timeframes, and ensuring IT security incidents are promptly addressed. Salary is competitive for this contract position in Clayton, NC, USA.
Job Description
Deskside Support EUC L1
Clayton
NC – USA 3
days ago
Responsibilities:
Responsible for delivering the Onsite IT support & services all assigned IT activities.
As part of the Local Onsite IT support team, ensure the day-to day IT operations availability at the site.
Perform the On-Site IT services and support.
Perform the local IT infrastructure support
Collaborate and engage with LoB on GITO IT related matters.
Provide User training and on-boarding
Manage IT Equipment resources, including Meeting rooms and AV equipment
Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
Multiple visits to remote or dispatched sites when applicable
Execute assigned tickets, analyse, liaise with incident managers & service providers to resolve issues,
and manage problems within agreed timeframes, escalating issues requiring special attention.
Collaborate with service providers & GITO global teams on assigned by Tier 1 tickets requiring physical presence and/or infrastructure services.
Follow up on and ensure IT security incidents are resolved in a timely manner.
Ensure the quality of the IT services in accordance with Novo Nordisk requirements.
Confirm proper documentation of the services in relevant IT Tools (e.g. ServiceNow/ KCS)
Mandatory Skills Perform the On-Site IT services and support. Job Number
JO-2505-34180
Job Function
Desktop Engineer
Work Type
Onsite
Employment Type
Contract
Salary
Competitive
