Help Desk Analyst Position Available In Johnston, North Carolina

Help Desk Analyst Visium Resources Clayton, NC Position Description :

This position is a contract opportunity which is expected to be on-site in Clayton, NC. The length is anticipated to be 1-2 years in length. Summary Provide Onsite Desktop & IT Support to resolve end user technical issues in a timely fashion to maintain customer satisfaction. Install, troubleshoot & maintain a wide variety of equipment & applications. Work as part of a cross-functional Information Technology (IT) Infrastructure team supporting customers that are onsite as well as remote. Requirements

• Imaging of new Laptops, Desktops & clients for Office and Manufacturing system usage.
• Setup and support of cellular devices for end users.
• Inventory control of patch cables, video cables, peripherals and other IT items.
• Assist in ordering and receiving equipment, as required.
• Comply with internal and external regulations and procedures.
• Follow all safety and environmental requirements in the performance of duties.
• Use remote management to assist end users who are working remote. Qualified candidates would have the following:
• Minimum of 2 years of IT experience required, preferably in a customer facing role.
• Hands on hardware trouble-shooting experience, including laptops, desktops, barcode scanners, Audio & Video systems.
• Experience with Office365 applications.
• Experience with ticketing systems such as ServiceNow.
• Experience with supporting iPads and iPhones.
• Operational experience, hands on support for end user technical issues in an operating facility.
• Ability to demonstrate and provide excellent & friendly customer service skills.
• CompTIA A+ certification is preferred.

Job Type:

Contract Pay:

$24.00 – $28.00 per hour

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person