Application Support Analyst Position Available In Lenoir, North Carolina

Application Support Analyst 4.2 4.2 out of 5 stars 1435 Hwy 258 North North, Kinston, NC 28504 Principle LTC is currently seeking an experienced, high energy, Application Support Analyst to join our team. This position is accountable for providing technical support to all levels of the organization while pursuing the best in customer service. If you are interested in a rewarding opportunity with a dynamic healthcare provider, apply today!

WHY SHOULD YOU WORK HERE?

We believe in making our people the foundation of who we are. We want a workplace centered on kindness, caring, and compassion where team members meet the high standards and expectations our residents and families deserve.

We are proud to offer:

Competitive pay Payactiv- access your earned wages before pay day! Health, Vision, & Dental Insurance 401(k) Retirement Plan with Company Match Company Paid Life Insurance Accident, Critical Illness and other voluntary insurance plans Vacation after 90 days of full-time employment, Sick, and Holiday Pay Free Employee Assistance Program Opportunities for Career Advancement

OUR WORKPLACE

We provide a wide range of medical and personal services to those who need it most in a Skilled Nursing Facility setting. Our facilities are committed to providing the highest quality of care and services assuring human dignity and quality of life for our residents, their families, and our employees.

JOB SUMMARY

The Application Support Analyst is an integral part of the Information Technology Group. Providing advanced support and analysis of all software systems used to operate our business. Supported systems include ERP, EMR, Document Management, Human Capital Management and Business Intelligence Tools.

Responsibilities include:

Review, analyze and modify programming or configuration of systems including testing, debugging and installing to support our organization’s software systems. Respond to requests in person, over the phone or via email with the utmost care in order to provide excellent customer service. Provides management and support of business-critical applications, ensuring smooth operation across the ecosystem. Partners with backup engineers to ensure comprehensive backup strategies are in place for all servers and systems supporting the application. Act as primary SME for the application and related software solutions, utilizing available resources to support efficient operations. Ensures compliance through all access controls and backups. •Please note that this Job Summary outlines the general nature and level of work to be performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of the employee.

Qualifications:

Minimum 1-2 years of experience in a customer service or technical support role Associate’s degree in IT or similar field, preferred Strong knowledge of Windows operating systems (Windows 7/11) and Microsoft 365 Suite Familiarity with network protocols (TCP/IP), LAN/WAN technologies, and network administration concepts Experience with desktop support, including hardware troubleshooting and software installation Criminal History check required EOE We are committed to ensure fair and equal treatment for everyone we employ and are a proud Equal Opportunity Employer.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Compensation Package:

Hourly pay

Schedule:

8 hour shift Monday to

Friday Work Location:

In person