Desktop Support Technician Position Available In Mecklenburg, North Carolina

Desktop Support Technician 3.8 3.8 out of 5 stars Charlotte, NC 28202 Overview We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. This role is essential in providing technical support and ensuring the smooth operation of computer systems and mobile

JOB DESCRIPTION

The Field Technician provides Level II IT support services in relationship to ongoing support and projects that are handled by the City of Charlotte Technology Service Desk. These projects include PC (Technology) Refresh, Computer Imaging/Reimaging, Hardware Rollouts, Hardware Migrations, Hardware Upgrades, User/Department (Workstation) Relocations, etc. The chosen individual will work under the direction of the on-site Service Desk Manager and/or Sr. Service Desk Technician. Software platforms include Microsoft Windows 10 operating systems, Microsoft Office Suite software, unique applications; HP and Dell laptops, Dell desktops and handheld devices. Must also have the ability to multi-task efficiently in a fast paced and changing environment. Team works under the direction of the On-site Service Desk Manager. High School Diploma, A+ Certification and or MCP certification or better is preferred. Must be able to work equally well in a team environment as well as individually. Maintain excellent communication with the Service Desk Manager on all tasks and projects. Above average organizational skills, excellent written and oral communication skills, and demonstrated problem solving ability. Must have reliable transportation. Pass government-level background check. Ability to lift 50 pounds of equipment.

Preferred Technical Qualifications:

Active Directory (AD): 1-2 years of experience working with organizing objects, domains administration, users, groups, computers.

Hardware Troubleshooting:

3-5 years of Component level diagnostic techniques such as A+ standards, bread-boarding (electronics method), process of elimination, media diagnostics, Power on Self-Test (POST), Basic Input Output System Codes (beep codes, lights, fans, noises), System board examination, Blue Screen of Death (BOSD) stop code research and resolution, MS-DOS Commands (DIR, SCANDISK, etc…)

Network Troubleshooting:

2-3 years of end-user level network troubleshooting, network card inspection (lights), MS-DOS Commands (IPCONFIG, TRACEROUTE, PING, etc…), patching, cable toning, loop back testing, TCP/IP (IP addressing, Gateway, DNS, IPV4/6), Wireless Configuration (Security, SSID, Broadcast Channels, Bridging, Network Adapter Configuration in Windows.

Outlook Troubleshooting:

1-2 years of experience scanning PST’s, archiving, rename OST’s, deleting and rebuilding profiles, migrating PST’s, adjusting calendar permissions, disabling add-ons, cache mode.

Microsoft Operating System Proficiency:

1-2 years of experience with Windows navigation for XP, Win7 & Win8. Running Windows Explorer, navigating the files and folders, locating specific files, configuring the view, customizing user favorites.

Microsoft Office Troubleshooting:

1-2 years of experience with general troubleshooting in the areas of installation of 32 and 64 bit versions, setting up signatures, locating documents. within our organization. The ideal candidate will possess strong problem-solving abilities and a passion for helping others with their technical needs. Duties Provide technical support to end-users via help desk, phone, or in-person interactions. Troubleshoot and resolve issues related to computer hardware, software applications, and mobile devices. Assist with the configuration and maintenance of firewalls and VPN connections to ensure secure access. Utilize ServiceNow for ticket management, tracking issues, and documenting resolutions. Perform regular analysis of system performance and recommend improvements as needed. Support Windows Server environments, including updates, backups, and user account management. Ensure that all Office applications are functioning correctly and assist users with any related challenges. Collaborate with other IT staff to implement new technologies and improve existing systems. Experience Proven experience in a technical support or help desk role is required. Familiarity with firewall configurations and VPN setup is highly desirable. Strong knowledge of computer hardware components and troubleshooting techniques. Experience using ServiceNow or similar ticketing systems is preferred. Proficiency in supporting Windows Server environments and Microsoft Office applications. Ability to analyze technical problems effectively and provide timely solutions. Experience with mobile device management is a plus. Join us as a Desktop Support Technician where you will play a vital role in maintaining our IT infrastructure while providing exceptional service to our users.

Job Type:

Contract Pay:

$25.00 – $27.00 per hour Expected hours: 40 per week

Benefits:

Health insurance Paid time off

Schedule:

8 hour shift Ability to

Commute:

Charlotte, NC 28202 (Required) Ability to

Relocate:

Charlotte, NC 28202: Relocate before starting work (Required)

Work Location:

In person