Help Desk II Position Available In Mecklenburg, North Carolina

Help Desk

II 3.8 3.8

out of 5 stars Charlotte, NC 28277 Job Description First point of contact for users and customers. Provides first-tier technical support to end users on issues of basic computer operations, including password resets, smart card issues, VPN troubleshooting and ticket escalations. Provides solutions to issues, supports problem identification, identifying and diagnosing issues and problems and advising users on appropriate courses of action. Candidate must have the ability to identify, research and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures. Required Education, Experience, & Skills Basic experience with Windows Hands-on experience with MS Office Applications, Internet Explorer and Outlook Basic experience with Dell & HP laptops and desktop computers, Ability to learn and work within Active Directory user, group and computer accounts Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers Knowledge of security applications including antivirus software a plus Knowledge of Android and iPhone a plus Preferred Education, Experience, & Skills 2+ Years with HS or 2+ Years with AA or 0+ Years with BS Customer Service experience, Microsoft Office suite, Active Directory, ServiceNow Ticketing System, remote troubleshooting, Smart Cards Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration

Pay Information Full-Time Salary Range:

$42436 – $67898 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits:

At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc. BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.