IT Service Desk Agent – HYBRID Position Available In Mecklenburg, North Carolina
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Job Description
IT Service Desk Agent – HYBRID
Job Description:
•Crop to Crop resumes are accepted
Location Requirement:
•This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC.
The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues.
Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
Required Skills:
Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Previous experience providing IT support by phone/email.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10121151
Position Id:
NCMC-ISDA0630
