IT Support Engineer Position Available In Mecklenburg, North Carolina

Description + Provide Tier 1 and Tier 2 support for macOS and Windows-based systems, both remotely and on-site. + Deploy, manage, and troubleshoot macOS devices using JAMF Pro. + Maintain Windows 10/11 endpoints, Active Directory accounts, and group policies. + Set up, configure, and support Cisco networking devices such as switches, access points, and routers at a basic level (e.g., VLANs, port configs, connectivity). + Support enterprise software tools including Microsoft 365, VPN, collaboration platforms, and security tools. + Assist with onboarding/offboarding processes including provisioning laptops, email setup, and user access. + Document IT processes, asset inventory, and troubleshooting steps. + Monitor helpdesk ticket queues and ensure timely resolution and follow-up. Requirements + 2-5 years of hands-on IT support experience in a mixed macOS and Windows environment. + Proficiency in macOS support and JAMF Pro administration. + Familiarity with Windows OS, Active Directory, and endpoint management. + Working knowledge of Cisco networking fundamentals (CCNA-level a plus). + Strong customer service skills and ability to support users of varying technical abilities. + Ability to multitask in a fast-paced environment and prioritize tickets effectively. + Excellent communication and documentation skills. Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .