IT Support Technician Position Available In Mecklenburg, North Carolina
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Job Description
IT Support Technician ERP Initiatives Group Inc.
Charlotte, NC Job Details Contract Estimated:
$35.9K – $45.3K a year 22 hours ago Qualifications Network administration TCP 6 years Management Software troubleshooting Customer service LAN Mid-level Windows Analysis skills Computer management IT support Computer networking macOS IT Computer skills
TCP/IP 2
years Communication skills Active Directory Help desk Full Job Description Job Summary We are seeking a dedicated IT Support professional to join our team. The ideal candidate will possess strong technical skills and a passion for providing exceptional customer service. As an IT Support specialist, you will be responsible for resolving technical issues, maintaining computer systems, and ensuring the smooth operation of our IT infrastructure. You will play a crucial role in supporting both hardware and software needs within the organization. Responsibilities Provide first-level support to end-users via help desk channels, addressing inquiries and resolving issues promptly. Manage and maintain computer systems, ensuring optimal performance and security. Assist with network administration tasks, including monitoring LAN connections and troubleshooting connectivity issues. Analyze hardware and software problems to identify solutions effectively. Collaborate with team members to implement upgrades and enhancements to existing systems. Support macOS environments alongside Windows systems, ensuring compatibility and functionality across platforms. Document technical procedures and solutions for future reference, contributing to the knowledge base of the IT department. Communicate effectively with users to understand their needs and provide appropriate guidance or training as necessary. Qualifications Proven experience in IT support or a related field, with a strong understanding of help desk operations. Knowledge of computer networking concepts, including TCP/IP protocols and LAN configurations. Proficiency in computer management practices, including system installations, updates, and troubleshooting. Excellent communication skills with the ability to convey technical information clearly to non-technical users. Strong analytical skills for diagnosing problems and implementing effective solutions. Customer service-oriented mindset with a commitment to providing high-quality support. Familiarity with both macOS and Windows operating systems is preferred but not mandatory. Join our team today and contribute to creating a seamless technological environment that supports our organizational goals!
Job Type:
Contract Schedule:
8 hour shift
Work Location:
Hybrid remote in Charlotte, NC 28202
