IT Support Technician II (MSP) Position Available In Mecklenburg, North Carolina

IT Support Technician II (MSP) Protech Systems an NBS technology company Charlotte, NC Job Details Full-time $23 – $30 an hour 8 hours ago Benefits Paid time off Professional development assistance Referral program Qualifications Microsoft Windows Server Network installation Computer science 7 years TCP 6 years Management Cybersecurity tools Computer Science Software troubleshooting Customer service LAN Operating system updates Mid-level Windows Microsoft Office Network setup 8 years

DHCP AWS

Analysis skills Driver’s License VoIP Attention to detail Network protocols Virtualization CompTIA Network+ IT support Scripting Computer networking DNS Network support Organizational skills SharePoint Mac OS Cloud computing Computer skills VMWare Remote server administration Microsoft 365 support

TCP/IP 9

years Associate’s degree CompTIA Security+ Communication skills PowerShell Server management Active Directory CompTIA A+ Information Technology 10 years

VPN Full Job Description About Us:

We are a Charlotte-based Managed Service Provider (MSP) dedicated to providing exceptional IT support and strategic technology solutions to our diverse client base. We pride ourselves on building strong client relationships and fostering a collaborative, supportive team environment.

Job Summary:

We seek a highly motivated and experienced IT Support Technician to join our team. The ideal candidate will be a well-rounded technical professional with a strong customer service orientation, capable of providing remote and on-site support to our clients. This role requires expertise across a broad range of technologies, including cloud services, Windows and Mac operating systems, networking, and server administration. The support team member will be a key point of contact for our clients, ensuring their IT infrastructure is stable, secure, and optimized for their business needs.

Key Responsibilities:

Client Interaction & Support:

Provide timely and effective technical support to clients via phone, email, and remote tools, as well as onsite visits when required. Communicate complex technical information clearly and concisely to non-technical users. Build and maintain strong, positive relationships with clients, acting as a trusted advisor. Document all support interactions, resolutions, and configurations accurately in the ticketing system.

System & Network Management:

Install, configure, and troubleshoot Windows and macOS operating systems, applications, and hardware. Support and manage cloud services (e.g., Microsoft 365, Azure, AWS, Google Workspace). Install, configure, and troubleshoot network infrastructure, including routers, switches, firewalls, and Wi-Fi access points. Ability to design, install, and set up network environments from the ground up for new and existing clients. Administer and maintain Windows Server environments, including Active Directory, GPOs, DNS, DHCP, and file sharing.

Security & Data Management:

Manage and respond to alerts from RMM (Remote Monitoring and Management), MDR (Managed Detection and Response), and EDR (Endpoint Detection and Response) platforms. Implement and manage data backup and disaster recovery solutions, ensuring data integrity and availability. Assist in implementing and enforcing security best practices across client environments.

Vendor Management:

Act as a liaison between clients and third-party vendors for issue resolution, procurement, and project coordination. Manage vendor relationships to ensure efficient service delivery and optimal solutions for clients.

Problem Solving & Documentation:

Diagnose and resolve complex technical issues efficiently and effectively. Proactively identify potential issues and recommend solutions to improve client IT environments. Maintain accurate and up-to-date documentation of client systems, configurations, and procedures.

Qualifications:

Experience:

Minimum of 6 years of experience in an IT Support role, with significant experience working for a Managed Service Provider (MSP). Proven experience working with cloud services (Microsoft 365, Azure, Google Workspace, etc.). Demonstrable experience with RMM, MDR, EDR, and backup solutions. Solid experience with Windows Server administration (2012, 2016, 2019, 2022). Experience with network installation and configuration from the ground up.

Technical Skills:

Proficiency in troubleshooting and supporting Windows ( 10, 11) and macOS operating systems. Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs). Experience with Active Directory, Group Policy, and user management. Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus. PowerShell scripting experience is a plus.

Soft Skills:

Exceptional communication and interpersonal skills, with the ability to interact professionally and empathetically with clients daily. Excellent problem-solving and analytical abilities. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Proven ability to manage multiple priorities and projects simultaneously. Customer-focused mindset with a commitment to delivering outstanding service.

Other Requirements:

Reliable transportation and a valid driver’s license for onsite client visits. Ability to lift and move computer equipment as needed. Availability for occasional after-hours or weekend support as required. Must be able to attend out-of-office network events.

Education:

Associate degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience. Relevant industry certifications (e.g., CompTIA A+, Network+, Security+,

Microsoft Certified:

Modern Desktop Administrator Associate, Microsoft Certified:

Azure Administrator Associate) are highly desirable.

What We Offer:

Competitive salary commensurate with experience. Opportunities for professional development and continuing education. A collaborative and supportive work environment. Exposure to a wide range of technologies and client industries.

Job Type:

Full-time Pay:

$23.00 – $30.00 per hour Expected hours: 40 per week

Benefits:

Paid time off Professional development assistance Referral program

Schedule:

8 hour shift Ability to

Commute:

Charlotte, NC 28226 (Required) Ability to

Relocate:

Charlotte, NC 28226: Relocate before starting work (Required)

Work Location:

In person