L1 Support Analyst Position Available In Mecklenburg, North Carolina

Job Description
L1

Support Analyst Contract:

Charlotte, North Carolina, US Salary Range:

20.00•22.00 |

Per Hour Job Code:

362110

End Date:

2025-06-18

Days Left:

20 days, 5 hours left

Job Title:

ATM Operations L1 Support Analyst (Second Shift)

Location:

Charlotte, NC or St. Louis, MO (On-site)

Shift:

Thursday•Monday | 12:30 PM•9:00 PM ET
(Tuesday & Wednesday off)

Pay Range:

 $20•$22 per hour

Overview:

We are seeking a detail-oriented and customer-focused ATM Operations Level 1 (L1) Support Analyst to join our production support team. This role is ideal for candidates with strong communication skills, technical troubleshooting abilities, and a background in IT operations or helpdesk support. The role is primarily responsible for ensuring smooth day-to-day operations of the ATM technology platform through real-time monitoring, issue resolution, and proactive support.

Key Responsibilities:

Monitor ATM networks and applications to identify and respond to operational issues.
Handle incident, problem, and change management processes for ATM-related events.
Create and manage incident/enhancement/problem tickets using ticketing systems.
Perform first-level troubleshooting and root cause analysis of ATM issues.
Provide effective communication and updates to internal business and technical teams.
Deliver excellent customer service through phone and system support.
Participate in operational readiness and post-deployment support activities.
Document incidents, resolutions, and technical procedures accurately.
Analyze trends and assist in service reporting and performance analytics.

Experience:

1+ year of experience in IT support, helpdesk, or production services.
Familiarity with incident management and ticketing tools (e.g., ServiceNow, Remedy).
Strong customer service and communication skills (verbal and written).
Ability to troubleshoot basic technical and network issues.
Comfortable working in a fast-paced, high-call-volume environment.
Proficiency with MS Office Suite and navigating multiple systems.
Strong analytical thinking and ability to follow defined procedures.
Flexibility to work non-standard hours, including weekends.

Preferred Qualifications:

Prior experience with ATM servicing or electronic banking operations.
Understanding of networking concepts related to ATM functionality.
Knowledge of root cause analysis methodologies.
Job Requirement
Troubleshooting
Outlook
Excel
MS Office
Incident Management
Phone Support
Customer Service
helpdesk environment
Helpdesk
Support
Reach Out to a Recruiter
Recruiter
Email
Phone
Tanupriya Ganguly
tanupriya.ganguly@collabera.com