Service Support Analyst- Junior Position Available In Mecklenburg, North Carolina
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Job Description
Service Support Analyst•Junior
Service Support Analyst•Junior Hybrid
About the Job
Duration:
3 Month Contract (possibility of extension)
Location:
•
Hybrid:
Charlotte, NC
Pay rate: Hourly, depending on experience
Job ID:
766516
Qualifications:
The IT Service Desk Agent I will provide front line telephoneemail support to internal customers with IT related software and hardware issues.
Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems
Perform First Contact Resolution (FCR)
Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)
Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database
Understand and adhere to Incident Management, Request Management, and Knowledge Management policies
Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services.
Our team member benefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance
Vision Insurance
Short Term/Long Term Disability
Life Insurance
401 (K)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
Dice Id:
datga001
Position Id:
25-02536
