Tech Support Specialist Position Available In Mecklenburg, North Carolina

Tech Support Specialist
job summary:
Are you passionate about technology and solving complex problems? Join our team as a Technical Support Specialist
, where you’ll provide expert assistance for our cutting-edge dental equipment
!
Troubleshoot and resolve escalated technical issues
Assist customers remotely and ensure seamless support

Work Environment & Travel Location:

Primary office setting at company headquarters in Charlotte, NC

Travel:

Occasional travel (up to 20%) for on-site technical support.
benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay.
location: Charlotte, North Carolina
job type: Permanent
salary: $48,000 – 52,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Answers escalated technical support phone calls for assigned equipment group
Routes calls to appropriate parties if necessary
Provides advanced troubleshooting
Provides remote desktop support via remote desktop software
Logs all calls in CRM software
Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules
Travels and provides field support for complicated cases when remote support is impossible
Maintains current knowledge of all products and all other matters that affect the dental industry
Shares knowledge and works with other Technical Support Team Members
Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Performs other duties as assigned
#LI-AR2
qualifications:
Associate’s or Bachelor’s degree in Information Technology, Engineering, or a related technical discipline (or equivalent work experience).
At least three years of experience in technical support, IT troubleshooting, or a similar role.
Experience with electromechanical systems, particularly in medical or dental industries, is a plus.
skills: Troubleshooting capabilities in hardware, software, and network-related issues.
Familiarity with remote desktop tools and networking fundamentals (TCP/IP, LAN/WAN).
Proficiency in Microsoft Office applications.
Ability to type at least 20 words per minute.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Prior experience in the dental technology sector is preferred but not required.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

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Position Id:

1092933