Technical Support Analyst Position Available In Mecklenburg, North Carolina

Technical Support Analyst
Domain
: Banking/Finance
Job Title
: Technical Support Analyst/Business Execution Consultant
Duration
: 12 months (Extension or Conversion will be based on performance only)
Location
: Charlotte, NC 28262 – Onsite Role

Shift:

Mon-Fri (09:00 AM EST to 06:00 PM EST) OR (11 AM EST to 8 PM EST)
Pay rate: ($27-$28) hourly

Note:

Looking for Banking OR Financial domain candidates.

Job Responsibilities:

Provide Level I/II technical support to end users via phone, email, and ticketing systems
Respond to and resolve support inquiries related to common PC, software, and basic network issues
Utilize MS Office and internal systems to track, manage, and document support cases
Deliver clear and professional communication, ensuring users understand the issue resolution steps
Adapt to changing support priorities, workloads, and schedules in a fast-paced environment
Collaborate with other teams as needed to escalate and resolve complex issues
Maintain user satisfaction by focusing on quality resolution over call volume metrics

Required Qualifications:

1 3 years of experience in a technical support or call center environment
Proficiency in MS Office and solid PC troubleshooting skills
Broad exposure to technology platforms (Windows, mobile devices, basic networking)
Excellent verbal and written communication skills
Strong customer service orientation with a problem-solving mindset
Ability to adapt and remain flexible in a dynamic support environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

91127026

Position Id:

24394