Technical Support Analyst Position Available In Mecklenburg, North Carolina

Job Description

Technical Support Analyst Contract:

Charlotte, North Carolina, US Salary Range:

27.00 – 28.00 |

Per Hour Job Code:

362270

End Date:

2025-06-22

Days Left:

26 days, 9 hours left

Domain:

Banking/Finance

Job Title:

Technical Support Analyst/Business Execution Consultant

Duration:

12 months (Extension or Conversion will be based on performance only)

Location:

Charlotte, NC 28262 – Onsite Role

Shift:

 Mon-Fri (09:00 AM EST to 06:00 PM EST) OR (11 AM EST to 8 PM EST)
Pay rate: ($27-$28) hourly

Note:

Looking for Banking OR Financial domain candidates.

Job Responsibilities:

Provide Level I/II technical support to end users via phone, email, and ticketing systems
Respond to and resolve support inquiries related to common PC, software, and basic network issues
Utilize MS Office and internal systems to track, manage, and document support cases
Deliver clear and professional communication, ensuring users understand the issue resolution steps
Adapt to changing support priorities, workloads, and schedules in a fast-paced environment
Collaborate with other teams as needed to escalate and resolve complex issues
Maintain user satisfaction by focusing on quality resolution over call volume metrics

Required Qualifications:

1-3 years of experience in a technical support or call center environment
Proficiency in MS Office and solid PC troubleshooting skills
Broad exposure to technology platforms (Windows, mobile devices, basic networking)
Excellent verbal and written communication skills
Strong customer service orientation with a problem-solving mindset
Ability to adapt and remain flexible in a dynamic support environment
Job Requirement
Technical Support
Helpdesk
IT Support
Bank
Finance
Reach Out to a Recruiter
Recruiter
Email
Phone
Mradul Khampariya
mradul.khampariya@collabera.com