Technical Support Analyst Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Technical Support Analyst/Business Execution Consultant position in Banking/Finance in Charlotte, NC offers a 12-month duration with a potential for extension or conversion. This onsite role involves providing Level I/II technical support, resolving user inquiries, and collaborating with teams to ensure quality resolution. The pay rate is $27-$28 hourly, seeking candidates with 1-3 years of technical support experience and strong communication skills.
Job Description
Domain:
Banking/FinanceJob Title:
Technical Support Analyst/Business Execution ConsultantDuration:
12 months (Extension or Conversion will be based on performance only)
Location:
Charlotte, NC 28262 –
Onsite RoleShift:
Mon-Fri (09:00 AM EST to 06:00 PM EST) OR (11 AM EST to 8 PM EST)Pay rate: ($27-$28) hourly
Note:
Looking for Banking OR Financial domain candidates.
Job Responsibilities:
Provide Level I/II technical support to end users via phone, email, and ticketing systemsRespond to and resolve support inquiries related to common PC, software, and basic network issuesUtilize MS Office and internal systems to track, manage, and document support casesDeliver clear and professional communication, ensuring users understand the issue resolution stepsAdapt to changing support priorities, workloads, and schedules in a fast-paced environmentCollaborate with other teams as needed to escalate and resolve complex issuesMaintain user satisfaction by focusing on quality resolution over call volume metrics
Required Qualifications:
1-3 years of experience in a technical support or call center environmentProficiency in MS Office and solid PC troubleshooting skillsBroad exposure to technology platforms (Windows, mobile devices, basic networking)Excellent verbal and written communication skillsStrong customer service orientation with a problem-solving mindsetAbility to adapt and remain flexible in a dynamic support environmentPDN-9efba1cb-3a44-47f4-8c68-0017d86b72f3
