Technical Support Analyst Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Technical Support Analyst/Business Execution Consultant position in Banking/Finance, located in Charlotte, NC, offers a 12-month duration with potential for extension based on performance. The role requires providing Level I/II technical support, resolving user inquiries, utilizing MS Office, and maintaining user satisfaction. Candidates must have 1-3 years of technical support experience, solid PC troubleshooting skills, and strong communication abilities. Pay rate is $27-$28 hourly.
Job Description
Job Description:
Domain:
Banking/Finance If you are interested in applying for this job, please make sureyou meet the following requirements as listed below.
Job Title:
Technical Support Analyst/Business ExecutionConsultant Duration:
12 months (Extension or Conversion will be based onperformance only)
Location:
Charlotte, NC 28262 –
Onsite Role Shift:
Mon-Fri (09:00 AM EST to 06:00 PM EST) OR (11 AM EST to 8 PMEST) Pay rate: ($27-$28) hourly
Note:
Looking for Banking OR Financial domain candidates.
Job Responsibilities:
Provide Level I/II technical support to end users via phone, email,and ticketing systems Respond to and resolve support inquiries related to common PC,software, and basic network issues Utilize MS Office and internal systems to track, manage, anddocument support cases Deliver clear and professional communication, ensuring usersunderstand the issue resolution steps Adapt to changing support priorities, workloads, and schedules in afast-paced environment Collaborate with other teams as needed to escalate and resolvecomplex issues Maintain user satisfaction by focusing on quality resolution overcall volume metrics
Required Qualifications:
1-3 years of experience in a technical support or call centerenvironment Proficiency in MS Office and solid PC troubleshooting skills Broad exposure to technology platforms (Windows, mobile devices,basic networking) Excellent verbal and written communication skills Strong customer service orientation with a problem-solvingmindset Ability to adapt and remain flexible in a dynamic supportenvironment
