Technical Support Engineer Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Technical Support Engineer role involves providing tier 2+ IT partnership for internal employees, maintaining IT infrastructure, and ensuring customer satisfaction. Responsibilities include technical support, asset management, and participation in IT projects at the Factory of the Future campus HQ. The position requires technical troubleshooting skills, knowledge of windows services, Active Directory, Digital, AV, and ServiceNow. This is an intermediate level position with the opportunity for contract-to-hire after 6 months of successful performance.
Job Description
Description IT Service Operations IT Support Partner will provide tier 2+ IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
Through utilizing best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects at their new site on campus HQ termed Factory of the Future. This site is home to engineering, robotics and IoT Test environments and the ITSP will be responsible for being the first point of contact for this site. This site will also be used for Town Halls / large meetings where this person will be responsible for AV Infrastructure in addition to the IT. This role will also support an R D production environment where they will need to support Manufacturing specific IT Hardware and Software.
Support will be provided as during normal business hours, as well as occasional after-hours support. Skills Technical Troubleshooting, windows services, Troubleshooting, Active directory, Digital, AV, ServiceNow Top Skills Details Technical Troubleshooting,windows services,Troubleshooting,Active directory,Digital,AV,ServiceNow Additional Skills & Qualifications Contract to hire for the right candidate who performs well for at least 6 months on contract. Experience Level Intermediate Level
