Technical Support Manager IV Position Available In Mecklenburg, North Carolina

A financial services company is seeking a results-driven Technical Support Manager to join their team in Charlotte, NC. About the

Opportunity:

Hybrid or Remote:

100%

On-site Location:

Charlotte, NC Schedule:

Monday –

Friday Responsibilities:

Assess, plan and communicate steady state upgrades/patches to key stakeholders and senior management. Develop and document tagging specifications for web and mobile app tracking, ensuring alignment with business and marketing objectives Configure and deploy analytics tags using the Adobe Experience Platform Oversee end to end availability of all application and infrastructure components. Act as an Ally methodology process expert to participate in Discovery Phase to assist with scoping effort for application teams. Create detailed tagging specifications outlining data layer requirements, variables, and event tracking Review existing workflow and systems to reduce duplication of effort and inefficiencies. Analyze new technology solutions and leverage existing technology to drive completion of business goals. Utilize Adobe Analytics and other reporting tools to validate data and provide insights Act as an owner and single point of contact for Ally business users for platform availability. Support homegrown and COTS databases on Oracle, SQL Server and exadata. Act as an Ally methodology and process expert to develop technical solutions with a consultative approach. Manage application severity incidents and bring to a quick resolution by partnering with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution. Review and approve root cause analysis and preventative action items.

Qualifications:

3+ years of IT infrastructure experience preferred. Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach. Working knowledge of all aspects of the development life cycle and an exposure to various current software development methodology approaches. Proficiency with incident management, root cause analysis and resolving production application issues with both short term and long-term solutions. Proficient with standard development tools. Ability to multi-task in a fast-paced environment while prioritizing work items appropriately. Ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solution.