Technical Support Specialist Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: Our client, a global manufacturer of precision sheet-metal products, is seeking an experienced Technical Support Specialist in Charlotte. Responsibilities include resolving technical issues, providing training, and maintaining reference materials. Requirements include AAS Degree in Mechanical or Electronic Technology and 3-5 years of CNC equipment servicing experience. Benefits include 401(k), dental and health insurance, and paid time off. Apply now through Elgen Staffing for immediate consideration.
Job Description
Job Description:
Our client, a global manufacturer of precision sheet-metalproducts, has an immediate need for an experienced TechnicalSupport Specialist, to join their winning team in Charlotte. Apply below after reading through all the details and supportinginformation regarding this job opportunity. Our candidate of choice will provide technical and troubleshootingassistance to customers and field service engineers regardingproduct specific functionality, operational controls and spareparts availability.
KEY RESPONSIBILITIES
Help resolve technical problems on standard, special, and CNCmachine tool products and controls. Verbally assist customers and customer service representatives withboth electrical and mechanical technical advice obtained fromtechnical manuals, engineering, etc. Maintain all reference materials at workstation in a neat andorderly manner to properly support assigned products. Work directly with Engineering and advise the department manager offield problems related to software, hardware, support equipment, orproblems of a design nature for clarification and resolution. Keep abreast of new product development through direct contact withengineering, marketing and the training department. Help serve as technical training instructor to regional servicegroups and customers on new and old equipment. Collect data on field failures and consult with manager ondifficult problems or unusual situations. Write procedures for repair or replacement of components. Actively participate in product improvement meetings and recommenddesign changes or modifications to improve overall productreliability. Promote excellent customer relations through courteous, accurateand informative correspondence, both verbal and written. Generate service technical bulletins to advise customer servicerepresentatives and other qualified parties of procedure, designmodifications, or change. Process spare parts orders when necessary. Perform other duties assigned as necessary.
KEY REQUIREMENTS
AAS Degree in a technical major, preferably in Mechanical orElectronic Technology. 3 – 5 years’ experience servicing CNC punching, bending or metalcutting laser equipment and Fanuc controls. Excellent verbal communication and customer service orientatedskills. Able to collaborate and interact with others to resolve difficultcustomer situations. Demonstrated mechanical and creative capabilities.
WE OFFER
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Please apply today to be immediately considered for the role! Elgen Staffing is the fastest growing staffing agency in NewJersey. With a deep understanding of today’s hiring trends andtechnologies we have the ability to leverage the most effectiverecruiting methods to find the best candidates across numerousmarkets and industries and place them into the appropriate positionsuccessfully. Please allow us to help you find your dream jobtoday!
