Technical Support Specialist Position Available In Mecklenburg, North Carolina

Technical Support Specialist Trident Wash Systems Matthews, NC 28105 JOB

DESCRIPTION

Summary Trident Wash Systems provides industry-leading equipment, installation, service, and supplies for the car wash sector. We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our team at our new facility in Pineville, NC. This position involves providing technical assistance and troubleshooting support to our customers and field technicians, ensuring smooth operation and maintenance of our car wash systems. Essential Duties and Responsibilities Provide phone, email, and remote support to customers and field technicians regarding the installation, operation, and maintenance of car wash systems. Diagnose and troubleshoot mechanical, electrical, and software-related issues. Document support cases, resolutions, and recurring issues to help improve products and processes. Collaborate with engineering and production teams to resolve complex technical issues. Assist in developing and updating technical manuals, FAQs, and training materials. Stay current with product updates and industry trends to provide effective support. Support other technical and customer service-related projects as assigned. Other duties assigned by your supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Previous experience in technical support, help desk, or field service roles is preferred. Strong problem-solving skills with the ability to diagnose mechanical, electrical, and software issues. Strong communication and interpersonal skills. Ability to build and maintain relationships with customers. Proficiency in Microsoft Office Suite (Outlook, Teams, Excel). Self-motivated and results-driven mindset. Ability to work independently and as part of a team. Flexible availability, including nights and weekends as required. Ability to explain technical concepts clearly to non-technical users. Familiarity with car wash systems or similar industrial equipment is a plus. Strong attention to detail and commitment to providing outstanding customer service. Reliable and punctual, with a proactive and positive attitude. Ability to lift up to 30 pounds and sit or stand for extended periods during support tasks.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will work in office at our facility in Pineville, NC. Typical hours of work are from 8-5 Monday – Friday, but overtime, weekends, and evenings may be required at times. Must be able to maintain a flexible full-time schedule including working some evenings and weekends. This position may require occasional lifting, bending, and handling of technical equipment, as well as prolonged periods of computer and phone work.

BENEFITS

Competitive salary Opportunities for professional growth 401(K) with 2.5% employer match for all employees Specialized training and development Medical, Dental and Vision Insurance for full-time employees Company-sponsored Group Term Life Insurance for all full-time employees.

FURTHER INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, gender identity, sexual orientation, disability, veteran status, genetic information or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.

Job Type:

Full-time Benefits:

401(k) matching Life insurance

Schedule:

Monday to Friday Weekends as needed

Work Location:

In person