Tech Support Specialist Position Available In New Hanover, North Carolina
Tallo's Job Summary: Join Haydn Digital Marketing in Wilmington, NC as a Tech Support Specialist. Provide technical assistance, troubleshoot issues, and manage IT infrastructure. Proficiency in networking, GoHighLevel, and Wordpress required. Full-time, $3,500-$5,000/month, with benefits, and the ability to work both independently and as part of a team. Gain experience in a fast-paced, customer-focused environment.
Job Description
Tech Support Specialist Haydn Digital Marketing Wilmington, NC 28411 Join a Growing Digital Marketing Company! Haydn Digital Marketing Job Summary We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. In this role, you will provide exceptional technical assistance and support to our clients and internal teams. You will troubleshoot issues related to computer networking, operating systems, and IT infrastructure while ensuring a high level of customer service. The ideal candidate will possess strong problem-solving skills and be familiar with various operating systems including GoHighLevel and WordPress. Duties Provide technical support via help desk channels, addressing inquiries related to software, hardware, and networking issues. Troubleshoot and resolve technical problems for users in a timely manner. Assist in the management of IT infrastructure, ensuring systems are operational and efficient. Document issues and resolutions for tracking and reporting purposes. Collaborate with team members to identify recurring issues and develop solutions. Maintain an organized environment while providing excellent customer service to all clients. Stay updated on the latest technology trends and advancements to enhance support capabilities. Requirements Proficiency in computer networking concepts and practices. Experience in technical support roles or help desk environments. Familiarity with various operating systems, including GoHighLevel and WordPress. Strong customer service skills with the ability to communicate effectively with users at all levels. Knowledge of IT infrastructure components and their functionalities. Ability to work independently as well as part of a team in a fast-paced environment. Excellent problem-solving skills with attention to detail. Join us as we strive to deliver top-notch technical support solutions that empower our users!
Job Types:
Full-time, Contract Pay:
$3,500.00 – $5,000.00 per month
Benefits:
Flexible schedule
Compensation Package:
1099 contract
Schedule:
Monday to Friday Weekends as needed
Experience:
Tech Support:
1 year (Preferred) Ability to
Commute:
Wilmington, NC 28411 (Preferred) Ability to
Relocate:
Wilmington, NC 28411: Relocate before starting work (Preferred)
Work Location:
In person
