UTS – Temporary IT Support Technician (remote) at UNC Chapel Hill Position Available In Orange, North Carolina

UTS – Temporary IT Support Technician (remote) at UNC Chapel Hill University of North Carolina at Chapel Hill – 4.0 Chapel Hill, NC Job Details Temporary | Full-time $28 an hour 7 hours ago Qualifications Mid-level Usability 1 year Associate’s degree Full Job Description Posting Information Department HR UTS Partnership Career Area Information Technology Posting Open Date 05/12/2025 Application Deadline 05/19/2025 Position Type Temporary Staff (SHRA) Position Title UTS – Temporary IT Support Technician (remote) at UNC Chapel Hill Position Number Vacancy

ID S025263

Full-time/Part-time Full-Time Temporary Hours per week Work Schedule M-F, 8-5, remote Position Location Hiring Range $28.00 per hour Proposed Start Date 05/26/2025 Estimated Duration of Appointment 3 months or less Position Information Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events. Primary Purpose of Organizational Unit Position Summary Proficient in assisting with usability testing and identifying necessary system features to enhance user experience. Skilled in managing incoming help requests, providing timely resolutions or appropriate escalations. Experienced in tracking outstanding requests to ensure prompt and efficient resolution.

Minimum Education and Experience Requirements Experience:

At least 1 year of relevant professional experience.

Education:

Minimum of 2 years of education beyond high school (e.g., associate degree or equivalent coursework). Required Qualifications, Competencies, and Experience Proficient in assisting with usability testing and identifying necessary system features to enhance user experience. Skilled in managing incoming help requests, providing timely resolutions or appropriate escalations. Experienced in tracking outstanding requests to ensure prompt and efficient resolution. Preferred Qualifications, Competencies, and Experience Facilitating large video meetings and/or webinars Special Physical/Mental Requirements Campus Security Authority Responsibilities