IT Technician Position Available In Richmond, North Carolina

IT Technician

CITY OF HAMLET 201

West Main Street, Hamlet, NC 28345 An employee in this class is responsible for managing the City’s information technology systems including installing, configuring, and maintaining hardware and software applications, troubleshooting and resolving equipment failures, serving as the local area network administrator, updating systems, coordinating network, hardware and software contractors, and implementing automated systems for existing manual systems. The employee also works with City staff to identify efficiencies that can be obtained by utilizing technology. Work involves planning, organizing, and daily support and operation for the systems. The employee recommends hardware and software systems for purchase, performs and/or coordinates installations, performs repairs, and software and user support and training. The employee works in an inside environment. Call back and weekend work may be required. Work is performed under the general supervision of the City Manager and is evaluated through conferences, records and reports, and successful implementation of automated environments and programs. Plans, organizes and develops information technology systems to improve the productivity of the City; establishes networks, configurations, various operating systems, platforms, security systems, system backup, anti-virus systems, and protocols. Provides technical support to the computer software and hardware operations and users of the City’s organization; provides trouble shooting and training. Visits work sites or provides technical answers to diagnose and solve automation problems. Manages network systems including analyzing needs, recommending upgrades, assigning peripherals and providing set-up; administers active directory; upgrades software for more efficient and effective use. Provides advice and consultation to managers, supervisors, and employees on all aspects of the City’s information management systems. Installs and maintains administrative and technical software packages. Serves as liaison between the City, computer vendors, and hardware and software technical contractors. Serves as local network administrator; provides procedures, security, and performs back-ups. Performs troubleshooting, upgrades, and repairs of systems; coordinates major repairs and upgrades. Develops and maintains the City’s Intranet and internet websites information including adding and removing information and recommending and implementing changes in appearance, function, and content; establishes and maintains hot spots for police vehicles, and other needs. Installs and maintains CCTV systems and connect cabling, repairing faulty equipment, upgrading software and monitoring performance. Coordinates the maintenance and upgrades to the City’s VoIP telephone system, and physical security system; oversees cell phone contracts and law enforcement radio system and serves as liaison with vendors. Works with departments such as Finance and Police on applications specific to their operations.

Job Type:

Full-time Pay:

$44,550.00 – $49,500.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Compensation Package:

Hourly pay

Schedule:

8 hour shift

Work Location:

In person