IT Operations Specialist Position Available In Rowan, North Carolina

IT Operations Specialist 3.6 3.6 out of 5 stars 132 North Main Street, Salisbury, NC 28144 IT Operations Specialist Your Career, Your Community Performs advanced technical and administrative work in Tier 2 IT support, enterprise application assistance, and departmental coordination. Serves as a progression from the Help Desk Technician role, supporting end users with complex technology needs, system administration, and departmental operations. Coordinates closely with Tier 3 support and Business Systems Analysts (BSA) for advanced system configuration, integrations, and issue escalation. This position blends advanced administrative responsibilities with in-depth technical support and enterprise application expertise. Acts as the primary Tier 2 technician for escalated support issues and contributes to configuring, maintaining, and enhancing enterprise systems in a support role. Requires strong judgment, multitasking ability, independence, and excellent customer service skills. May occasionally mentor or provide oversight to Tier 1 staff. Works under the moderate supervision of the Information Technologies Manager. We offer a rich benefit plan (Health Insurance – city contribution to Health Savings Plan, Dental, Onsite Wellness Clinic, 13 Paid Holidays, one day of Sick Leave accrued per month, one Annual day accrued per month, Employer Contribution to the NC State Retirement Plan and City Contribution to 401(k) plan, and more). Join the City of Salisbury for an opportunity for career advancement and ability to work with a fast-paced team that aims to exemplify the City’s values by showing purpose, passion and priority. We focus on providing exceptional customer service by integrating these values into the services we provide as a team.

Minimum Requirements:

• Associate degree in Computer Science, Information Systems, Public Administration, or a related field; bachelor’s degree preferred. Equivalent combinations of education and experience will be considered.
• Experience in IT helpdesk or technical support roles with exposure to administrative tasks.
• Familiarity with ERP platforms, IT ticketing systems, and municipal operations preferred.

Special Requirements:

Must have a valid NC Driver’s License Ability to obtain Microsoft Professional status or equivalent in timeframe specified by the city

Closing Date :

June 25, 2025

Hiring Range:

$51,837.92-$74,128.23 (Depending on Experience) $2,000.00 sign-on bonus to be paid as a lump sum after successful completion of probationary period.

Please apply online at https:

//salisburync.

gov/careers For questions please call/email:

City of Salisbury Human Resources Department, City Office Building, 132 North Main Street, 2nd Floor.

Phone:

(704) 638-5217; humanresources@salisburync.gov The City of Salisbury prohibits discrimination based on race, color, national origin, sex, veteran status, sexual orientation, religion, age or disability in employment or the provision of services. The City of Salisbury is a Drug Free Workplace.

Job Type:

Full-time Pay:

$51,837.92 – $74,128.23 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person