Associate Service Desk Analyst Position Available In Wake, North Carolina
Tallo's Job Summary: The Associate Service Desk Analyst position involves providing hardware and application support to internal and external customers. Responsibilities include responding to calls and tickets, troubleshooting customer inquiries, and maintaining proper documentation. Qualifications include 1-2 years of helpdesk experience, strong interpersonal skills, and understanding of Windows troubleshooting. Preference for familiarity with Citrix, Active Directory, and ServiceNow. Company JN2 is hiring for this role.
Job Description
As an Associate Service Desk Analyst , you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.
Responsibilities:
Maintain proper change management and HRIS configurations and procedures documentation. Respond promptly to incoming calls and self-service tickets Work both break and fix tickets while helping with project work as needed Help troubleshoot customer inquiries from start to finish Gather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow up
Qualifications:
1-2 years helpdesk or equivalent experience Strong written and verbal interpersonal skills Primary understanding of Windows, hardware and network troubleshooting Ability to break down processes and provide clear guidance Excellent search capabilities
Preference:
Familiarity with Citrix hosted applications Experience with Active Directory Working knowledge of ServiceNow or other ITSM application #LI-JN2
