Deskside Support Technician Position Available In Wake, North Carolina

Deskside Support Technician 3.7 3.7 out of 5 stars Cary, NC 27511 Service Desk Staff (Job Description

• Qualities and Skill, Tools and Technology usage) Qualities for staff include:
• Accepts change and adapts easily
• Learns quickly
• Multi-tasks
• Good temperament (patient, empathetic)
• Problem-solver
• Customer service approach
• Accepts personal accountability
• Self-motivated
• Team player
• Follows policies, procedures and guidelines
• Continually improves
• Calm under pressure Skills for staff include:
• Communication
• Listening, Writing, Verbal, Non-verbal, Questioning
• Knowledge
• Technical, Business, ITSM (useful)
• Customer service
• Troubleshooting, Problem solving
• Increased numbers of incidents and service requests resolved
• The potential to restore services faster
• The potential to improve customer satisfaction
• Provides an opportunity for analysts to educate customers to be more self-sufficient
• Time management
• Personal organizational skills Tools and Technology Usage include: Remote support, instant messaging, e-mail, chat to:
• Restore the customer’s technology to a functioning state
• Overcome communication barriers
• Enhance the customer and service desk relationship
• Improve first contact resolution rate
• Reduce the number of escalated calls
• Reduce lost customer productivity by reducing time to resolution A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law.

This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Job Type:

Full-time Pay:

$32,000.00

• $61,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift

Experience:

Desktop support: 1 year (Required) Help desk: 1 year (Required)

Windows:

1 year (Required)

Work Location:

In person