“Desktop Support” Position Available In Wake, North Carolina
Tallo's Job Summary: Desktop Support Engineer needed in Gastonia and Raleigh, NC for an onsite contract role. Responsibilities include troubleshooting desktop/laptop issues, Windows operating systems, O365/M365 applications, and network connectivity problems. Technical proficiencies in IT infrastructure tools preferred. Contact Govind Gupta at Amaze Systems Inc for more information.
Job Description
“Desktop Support”
Role
- Desktop Support Engineer
Location - Gastonia, Raleigh, NC
- Onsite Contract
Job Description
Roles & responsibilities: Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and
O365/M365
applications. Troubleshooting Unified communication tools such as Teams, Zoom video call related issues. Should be familiar with collaboration tools, meeting room equipment and meeting room checks. Must have exposure to Windows 10 and 11 migration, user profiles management, data backups. Troubleshooting Windows Profile, printers, shared drives related issues. Troubleshooting network connectivity issues. Deploying standard image on desktops and laptops using Endpoint manager/Intune. To provide 1st line technical support; answering support queries via phone and email. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.
Technical Proficiencies:
To take ownership of user problems and be pro-active when dealing with user issues. To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs. Respond to inquiries from clients and help them resolve any hardware or software problems. To escalate more complex calls to the relevant IT Support member. To notify relevant staff to arrange for external technical support where problems cannot be resolved in house. Pre-build PCs. Good Experience in deskside support
Govind Gupta | Senior Talent Acquisition Specialist
. Amaze Systems Inc
USA:
8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019
Canada:
55 York Street, Suite 401, Toronto, ON M5J 1R7
D:
+1
E:
| Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
91132378
Position Id:
2025-8344
