Desktop Support Analyst – Onsite Position Available In Wake, North Carolina

Desktop Support Analyst

• Onsite

Title:

Desktop Support Analyst

• Onsite
  Mandatory skills:
  Unpack boxes, stage, i-tagging,
  PCs, parts, stock rooms, PC pickups, deliveries, shipping,
  data updates, ServiceNow system,
  AssetWorks system,
  PC models, PC inventories, lifecycle replacements, Image PCs, Provision PCs,
  SharePoint, file management, Win 10, Win 11, Mac OS, M365,
  hardware, software, systems

Description:

Sample Role Types:

Desktop Support Analyst, Help Desk Support Analyst

Expected Skills:

Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
Skill

• Required /

Desired Amount of Experience:

Unpack boxes and stage for i-tagging

• Required
  Organizing PCs and parts in stock rooms
• Required
  Work tasks & perform data updates in ServiceNow system
• Required
  Process PCs & delivery for State Surplus
• Required
  Perform updates in AssetWorks system
• Required
  Assist with PC pickups, deliveries, shipping
• Required
  Assist with testing new PC models
• Required
  Performing lifecycle replacements
• Required
  Physical PC inventories
• Required
  Provide PCs to customers
• Required
  Image/Provision PCs
• Required
  Use SharePoint for file management
• Required
  Win 10, 11 knowledge preferred
• Required
  Basic knowledge of Mac OS helpful
• Required
  M365 knowledge preferred
• Required

Typical Experience:

84+ months

VIVA USA

is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of

VIVA USA

shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.

3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

vivausa

Position Id:

BTNCSS8