Desktop Support Specialist Position Available In Wake, North Carolina

Desktop Support Specialist 3.4 3.4 out of 5 stars Raleigh, NC Thomas, Judy & Tucker (TJT), is a leading full-service CPA firm providing audit/attestation, taxation, and outsource accounting services to North Carolina and beyond for 35 years. Our firm has 19 partners and 275+ professionals with offices in Raleigh, Durham, Wilmington, and Emerald Isle, North Carolina. Our employees establish collaborative and personalized relationships with our clients that has in turn allowed our firm to establish a reputation for excellence in the North Carolina business community. TJT serves privately held businesses from most major industries including real estate, construction, manufacturing, hospitality, restaurants, retail, non-profit agencies, and high net worth individuals. Inside Public Accounting recently recognized us as one of the Fastest Growing Firms nationally as well as one of the top 200 firms in the United States for 2024. As TJT’s mission states, “The source of our strength is our people.” Our firm offers a collaborative working atmosphere where our employees become part of a cohesive client service team. We offer the technical resources and expertise of a large firm combined with the personal attention and service of a local firm. TJT is currently seeking an IT Desktop Support Specialist to join our information technology team in a full-time role. TJT is a public accounting firm based in North Carolina, employing over 275 professionals across four office locations. This position is entirely onsite at TJT’s Raleigh office. This entry-level technical position provides level 1 support to members of our organization. The ideal candidate should possess 1-2 years of prior IT experience or be a recent college graduate with a degree in Information Technology. Our environment offers a variety of technological tools, which necessitates that the ideal candidate be organized, self-motivated, and service oriented. This is a dynamic IT employment opportunity for an individual who enjoys working with diverse technologies and seeks to gain experience while advancing their career. Our IT team thrives on collaboration and cohesive teamwork. We are seeking an individual who is team-oriented and possesses strong collaborative skills. Key Responsibilities Serve as the first point of contact for hardware and software support, both in-person and remotely across multiple office locations Collaborate with fellow IT team members to provide high-quality technical service and consultation to internal employees Manage the ticket queue, ensuring requests are resolved and closed within defined service level agreements (SLAs) Support, deploy, and manage upgrades to Windows laptops, desktops, standard office applications, and other line-of-business software Administer user and group permissions in Active Directory and Entra ID Provide audio/video conferencing support as needed Participate in employee training and education on IT systems and best practices Assist with inventory management and maintenance of technical documentation Support departmental and firm-wide cybersecurity policies and initiatives Execute general IT initiatives set forth by the department Attributes for

Success:

Customer-service oriented mindset with the ability to assist TJT employees in person or virtually via phone, email, or video support Collaborative, team-oriented, and inquisitive Ability to maintain professionalism and workplace etiquette in all interactions Ability to travel occasionally to remote offices for onsite IT assistance Availability for some weekend and after-hours support will be required on a rotating basis, around firm deadlines and busy seasons (January through April and September through October)

Technical Requirements:

Associate or bachelor’s degree in information technology or a related field preferred 0-2 years of experience with using and supporting the following technologies: Microsoft Windows, Active Directory, and Entra ID Microsoft 365 services including Teams, OneDrive, SharePoint, Intune and other Office products Remote Desktop connections and VPN Backup and recovery software Video conferencing Experience with configuration, troubleshooting, and installation of software and hardware equipment Foundational knowledge of networking principles Basic familiarity with PowerShell scripting for automation and maintenance of existing scripts Why TJT? The chance to work with some of owners and management of North Carolina’s top middle-market companies and established family-owned businesses Supporting clients within the areas of hospitality, real estate, non-profit agencies, restaurants, manufacturing, and construction For tax and audit professionals, reasonable hour expectations during busy season and 36-hour/4-day work weeks during the slower times of the year A collaborative working atmosphere with a large team of experienced CPAs Remote and virtual work is an option for qualified candidates TJT Benefits Covered Health Insurance for Employees Flexible Paid Time Off (PTO) Dental, Vision, and Disability Insurance Automatic employer 401(k) Contribution Relocation assistance Parental Leave Opportunities to work a flexible schedule