End User Support Student Worker (Part-time, Temporary) Position Available In Wake, North Carolina
Tallo's Job Summary: The End User Support Student Worker (Part-time, Temporary) at 9101 Fayetteville Road, Raleigh, NC 27603 provides assistance to users with hardware, software, and networking issues via phone, email, and in-person. Responsibilities include training clients, escalating issues, and developing process improvements. Qualifications include excellent customer service skills, basic knowledge of MS Excel, and being a current Wake Tech student with a valid driver's license.
Job Description
End User Support Student Worker (Part-time, Temporary) 4.2 4.2 out of 5 stars 9101 Fayetteville Road, Raleigh, NC 27603 Position Description This position answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, remote, IM, and in-person requests for assistance from users experiencing problems with hardware, software, networking, telephone system, and other computer-related technologies. This position will involve phone support, remote assistance and field work to support staff and faculty with computer hardware, software, and peripherals. Responsibilities and Duties (•Essential Functions) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Provides support for all Information Technology products and services Trains and assists clients on enterprise applications, software, and systems, remotely or in-person Escalates problems as appropriate following IT Service Desk procedures Develops process improvement and knowledgebase documentation, and communicates solutions to analysts and other affected personnel to aid in productivity when appropriate Determines the most effective manner to resolve technical issue, engages in research and in-depth troubleshooting to resolve technical issues, and consults with full-time staff when necessary Provide support to all ITS departments and assist all ITS staff as needed Work on special projects as assigned
Qualifications Knowledge, Skills & Abilities:
Demonstrated excellent customer service skills Excellent written and verbal communication Intermediate knowledge of computer/printer user problems Basic working knowledge of
MS Excel Requirements:
Must be a current Wake Tech student. Valid Driver’s license and approval required by the College’s liability insurance carrier. Will require travel between campuses.
Preferences:
Experience in providing technical support with relevant technologies in telephone support and customer service.
Essential Personnel:
TBD As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee’s professional growth.
