Fine Tuning Specialist – Medical Device Position Available In Wake, North Carolina

Fine Tuning Specialist – Medical Device 3.7 3.7 out of 5 stars Apex, NC 27502 Primary Duties Provide ongoing support of bioMérieux products/systems within the U.S. by performing simultaneous fine tuning and spectral checks, including troubleshooting as indicated. Assist with coordination and maintaining the routine fine tuning customer schedule. Answer internal and external customer inquiries and ensure documentation of activities in ERP system, consulting as appropriate with Application Specialist, System Engineer, Management, and Global Customer Support. Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators. Work a flexible schedule to meet customer needs for fine tunings of bioMérieux products/systems. Participate in revenue generation initiatives through promotion of value-added projects and services. Develop problem solving and troubleshooting skills for remote / phone support. Performs all work in compliance with company quality procedures and standards. Perform other duties as assigned. Education Requirements One of the following is required: Associate’s degree in biomedical or life sciences field (no experience required) High school diploma or GED with at least 3 years of relevant experience in technical customer service, to include troubleshooting and/or repair of biomedical instrumentation or similar systems, within the medical device field or a military setting. Experience Preferences Experience working in a clinical laboratory or within the medical device industry Familiarity with networking systems or Laboratory Information Systems (LIS/LIMS) Knowledge, Skills, and Abilities Excellent written and oral communication skills. Attention to detail, great organizational skills, and ability to multitask in a fast-paced environment. Broad based knowledge of Customer Service, including providing a high level of customer satisfaction. Proficiency in a variety of computer programs including Microsoft Office Suite. Promotes teamwork and cooperation. Knowledge of bioMérieux products and Salesforce is a plus. #biojobs