Help Desk Specialist (MacOS) On Site Cary, Raleigh, NC Position Available In Wake, North Carolina
Tallo's Job Summary: Help Desk Specialist (MacOS) On Site in Cary, Raleigh, NC requires MacOS troubleshooting experience. Preferred skills include certifications such as Certified Support Professional, Cisco CCNA, and CompTIA A+. Knowledge of ITIL standard methodologies and experience with ServiceNow is necessary. The role involves handling call escalations, providing phone, email, and chat support, and requires 2-5 years of experience in technical support, written communication, Mac OS X, time management, communication skills, problem-solving, and iOS. Candidates must be able to work onsite at the client location five days a week.
Job Description
Helpdesk Analyst Located onsite in Raleigh North, North Carolina ON SITE MacOS troubleshooting experience
REQUIRED.
Additional Preferred skills Certified Support Professional Cisco CCNA certification CompTIA A+ certification Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Various Shifts Phone, email and chat support. Technical Support, 2+ years, Is Required Written Communication, 2-5 years, Is Required Mac
OS X, 2-5
years, Is Required Time Management, 2-5 years, Is Required Communication Skill, 2-5 years, Is Required Problem Solving, 2-5 years, Is Required iOS 2-5 years, Is Required •Candidates must be able to work onsite at client, 5 days a week•
