Help Desk Support Analyst – ONSITE Position Available In Wake, North Carolina
Tallo's Job Summary: The Help Desk Support Analyst - ONSITE position requires the ability to work independently, provide leadership, and manage complex tasks. Responsibilities include providing technical support for hardware, software, and systems, as well as assisting with PC inventory, deliveries, and imaging. Basic knowledge of Windows 10 and 11 is preferred, with familiarity in Mac OS and M365 as a bonus. Employers using AI tools to enhance job descriptions.
Job Description
Help Desk Support Analyst – ONSITE
Job Description:
•Crop to Crop resumes are accepted
Expected Skills:
Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
Required Skills:
Unpack boxes and stage for i-tagging
Organizing PCs and parts in stock rooms
Work tasks & perform data updates in ServiceNow system
Process PCs & delivery for State Surplus
Perform updates in AssetWorks system
Assist with PC pickups, deliveries, shipping
Assist with testing new PC models
Performing lifecycle replacements
Physical PC inventories
Provide PCs to customers
Image/Provision PCs
Use SharePoint for file management
Win 10, 11 knowledge preferred
Basic knowledge of Mac OS helpful
M365 knowledge preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
10121151
Position Id:
NCDIT-HDSA0509
