ISP Support Technician Position Available In Wake, North Carolina
Tallo's Job Summary: The ISP Support Technician role involves providing initial IT support to end-users, troubleshooting hardware and software issues, and escalating complex problems. Starting pay is $15.50/hr with benefits such as medical, dental, and remote work opportunities. TEKsystems is hiring for this entry-level position, with training starting on May 19, 2025.
Job Description
Job Description:
DescriptionThe Level 1 Help Desk Technician provides first-linesupport to end-users experiencing technical issues. This roleinvolves troubleshooting hardware and software problems, resolvingbasic IT issues, and escalating more complex problems tohigher-level support teams as needed.
- Respond to and resolve ahigh volume of initial IT support requests via phone, email, orchat, including password resets, software installations, andhardware troubleshooting
- Diagnose and resolve basic hardware andsoftware issues, including operating system problems, connectivityissues, and user account management
- Contribute to and utilizethe internal knowledge base for common issues and solutions andprovide feedback for improvement
- Create, update, and closesupport tickets in the IT ticketing systems, ensuring accuratedocumentation of all issues and resolutions
- Provide excellentcustomer service, maintaining a positive and professional attitudewhile assisting users with their technical issues
- Strongproblem-solving skills and attention to detail includingmulti-tasking
- Effectively troubleshoot and resolve customercomplaints or concerns while maintaining a positive attitude.
- Meet or exceed performance metrics including call handling time,quality assurance, and other metrics as assigned
- Perform otherduties as assignedSkillsWindows 10, Windows 7, call center support,TroubleshootingAdditional Skills & QualificationsTraining willstart on Monday 5/19The Tier II qualifications would be to have oneof the following; candidates who meet one of the criteria below canbe started at $15.50/hr.
- AA or some sort of completed educationin Computer Science or related IT field
- obtained 2Certifications in A+, Security+, Net+ or CCNA.Experience LevelEntryLevelPay and BenefitsThe pay range for this position is $15.00
- $15.
50/hr.
Eligibility requirements apply to some benefits and maydepend on your job classification and length of employment.
Benefits are subject to change and may be subject to specificelections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, andHospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-taxcontributions available
- Life Insurance (Voluntary Life &AD&D for the employee and dependents
- Short and long-termdisability
- Health Spending Account (HSA
- Transportationbenefits
- Employee Assistance Program
- Time Off/Leave (PTO,Vacation or Sick Leave)Workplace TypeThis is a fully remoteposition.
Application DeadlineThis position is anticipated to closeon May 6, 2025.
About TEKsystems:
We’re partners in transformation. We help clients activate ideasand solutions to take advantage of a new world of opportunity. Weare a team of 80,000 strong, working with over 6,000 clients,including 80% of the Fortune 500, across North America, Europe andAsia. As an industry leader in Full-Stack Technology Services,Talent Services, and real-world application, we work withprogressive leaders to drive change. That’s the power of truepartnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider allapplications without regards to race, sex, age, color, religion,national origin, veteran status, disability, sexual orientation,gender identity, genetic information or any characteristicprotected by law.
