IT Applications Specialist Position Available In Wake, North Carolina

If you are motivated and believe in the credit union philosophy of “People Helping People,” join our team!

Position Overview:

This hybrid (remote/in-office) position is a subject matter expert in the Workday platform, system, and technology. This individual will be able to build low code/no code solutions within systems, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems. Understands, but still learning about the SECU organization, Finance Industry, banking, and has a service minded work ethic. Comfortable with specific product, platform, or system the solution uses. Shows interest in all of SECU IT to be well rounded and communicative. Solution minded problem solver Collaborative and team player attitude with excellent communication skills both written and oral. Must adhere to the work schedule and attendance policy established by the manager. Must be able to confidently interact with technical, non-technical, and management staff. Review and refinement of the product backlog, sometimes contributing to setting priority. Stay up to date on the latest industry trends and technical advancements. Must be able to speak English fluently. Must have strong analytical skills with high attention to detail. Serves as on-call responder for software the team supports.

Responsibilities:

35% Under general supervision:

Build:

a. Good understanding of Platform/Systems b. Procedures to improve the existing systems by applying the appropriate changes or updates. c. Day-to-Day unit functions of specialized technology such as: User management, License management including new user setup/deactivation, roles, profiles, permissions, public groups. d. Medium complexity configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports. e. Create and Optimize simple Workflows & Dashboards 10%

Support:

a. Tier 3 support for production systems. b. SDLC c. Monitoring applications. d. User support. 15%

Document:

a. Development of functional requirements b. Technical requirements. c. Business Process Workflow diagrams. d. Work on approved project management software. e. Knowledge base and deliver Technical Documentation 15%

Coordinating:

a. Releases / CRQ Owner b. Application upgrades c. Testing & deployment d. User Training e. Monitor user adoption. 15% Liaise with: a. Business partners & users b. Vendors both for implementation projects and issue support c. Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams. 10%

Analysis of:

a. Customer needs and developing of functional requirements that specify what the technology solutions should do and how they should perform. b. Current business processes and systems to identify their strengths and weaknesses. c. Areas for improvement where technology can enhance efficiency, quality, or member satisfaction.

Required education:

Batchelor’s degree or 4 years relevant experience Required Experience 2 yrs Desired Experience 5 yrs General requirements: Understands, but still learning about the SECU organization, Finance Industry, banking, and has a service minded work ethic. Comfortable with Workday platform. Shows interest in all of SECU IT to be well rounded and communicative. Solution minded problem solver Collaborative and team player attitude with excellent communication skills both written and oral. Must adhere to the work schedule and attendance policy established by the manager. Must be able to confidently interact with technical, non-technical, and management staff. Review and refinement of the product backlog, sometimes contributing to setting priority. Stay up to date on the latest industry trends and technical advancements. Must be able to speak English fluently. Must have strong analytical skills with high attention to detail. Serves as on-call responder for software the team supports.

Desired skills:

Software Development Life Cycle(SDLC) Experience working with JIRA Experience working with SCRUM Agile Working knowledge of change management Special position requirements: Sitting for prolonged periods Telephone for prolonged periods Computer for prolonged periods SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees’ Credit Union reserves the right to fill this role at a higher/lower level based on business need. State Employees’ Credit Union is a not-for-profit, member-owned financial cooperative with a “Do the Right Thing” mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.