IT Desktop Support Specialist Position Available In Wake, North Carolina

IT Desktop Support Specialist Capitol Broadcasting Company Inc 2619 Western Boulevard, Raleigh, NC 27606

Overview:

CBC is seeking an IT Support Specialist to join the IT team. This hands-on role provides end-user support across all CBC business lines and is responsible for installing, maintaining, and troubleshooting IT systems, including Windows and Mac computers, mobile devices, and related hardware and software. The position will share responsibility for daily IT service desk operations and asset management. A strong foundation in IT support practices, excellent customer service skills, and the ability to maintain clear documentation are essential. The ideal candidate is proactive, communicative, and solutions focused. This is a junior level position.

Key Responsibilities and Essential Functions:

Provide responsive technical support to end users, ensuring a positive customer service experience. Manage IT service desk ticket lifecycle from initial report to resolution, escalating when necessary. Configure, deploy, and support PCs, monitors, tablets, and mobile devices (Windows, macOS, iOS, Android). Install and maintain hardware and software, including upgrades and troubleshooting. Provide remote and in-person support for technical issues. Create and maintain documentation, including user guides and internal procedures. Assist with corporate cellular service provider account management. This position will rotate days working at different RDU offices and participate in a 24×7 on-call schedule. Maintain inventory and configuration records for hardware and software assets. Track software licensing and ensure compliance through accurate documentation. Identify and suggest opportunities for process automation. Use the ServiceDesk Plus Solution Management module to enhance the user support experience. Support and educate users on IT systems and best practices.

Required Qualifications:

Fluency in spoken and written English with demonstrable ability to write clear and concise communications without the assistance of AI. 2+ years’ experience in an IT Service Desk role or equivalent IT support. 2+ years’ experience supporting Windows 10/11 computers. MacOS is a bonus. 1+ years’ experience managing an IT ticketing system queue (e.g., ServiceNow, Remedy, or ServiceDesk Plus). 1+ years’ experience creating and updating IT documentation for both IT and users. Assertiveness to get the data, deliverables, and results required.

Preferred Qualifications:

Excellent understanding of IT concepts: Operating systems, email, printers, Active Directory, networking, telephony, and/or cybersecurity.

Relevant IT certifications:

Microsoft preferred. Current ITIL certification. Associates degree or higher in a technical area. Understanding of user application support processes and procedures.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Capability to present information to audiences of varying sizes. Close vision and ability to differentiate colors for documents, tickets, charts, etc. Able to occasionally lift up to 35 pounds, move IT equipment, and install hardware.

Work Conditions:

The work conditions and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Navigate an office environment and security doors. Operate computers, phones, and conference room equipment. Occasional project work on holidays/weekends/on call. Participate in staff rotation to other CBC sites in the RDU area.

Benefits:

Competitive pay based on experience.

Benefits package including:

Comprehensive health insurance plan options Vision and Dental Insurance Company sponsored life insurance Numerous voluntary benefit options – legal plans, pet insurance, discounted home and auto and more! 401K with company match Generous paid time off 9 paid company holidays Opportunities for professional development and career growth. Dynamic and inclusive work environment with a supportive team culture. Exciting projects and growth opportunities within a leading organization. Opportunities to attend free local events, such as sporting events, concerts, shows, and more.

Pre-Employment Information:

A pre-employment drug screening is required. Capitol Broadcasting Company participates in E-Verify.

EEO Statement:

Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

CBC Statement:

Capitol Broadcasting Company, Inc. is a diversified communications company which owns and/or operates WRAL-TV, WRAZ-TV, WRAL-FM, WRAL-HD2, WNGT-CD, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCLY-AM, WCMC-HD4, Microspace, and WRAL Digital in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the American Underground startup hub in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC; Rocky Mount Mills in Rocky Mount, NC; MoJud Lofts in Greensboro, NC; and The Thread in Rock Hill, SC