IT Talent Operations Specialist Position Available In Wake, North Carolina

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IT Talent Operations Specialist

Salary $43,738.00 – $76,542.00 Annually Location Wake County, NC Job Type Permanent Full-Time Remote Employment Remote Optional Job Number 25-04852 ITD 60038012 Department Dept of Health and Human Services Division

SEC OFFICE – INFO TECH

Opening Date 04/28/2025 Closing Date 5/13/2025 5:00 PM Eastern Job Class Title Administrative Officer I Position Number 60038012 Salary Grade

NC11 DESCRIPTION

BENEFITS
QUESTIONS
Description of Work This Position Is Eligible To Be Fully Remote, With Some Requirements To Report Into Raleigh, North Carolina For Meetings And Duties Requested By Management. This Position Is Funded In Part Through Federal Funds. The IT Talent Operations Specialist plays a vital role in supporting the Information Technology Division (ITD) by coordinating and managing IT talent operations, recruitment, salary administration, and employee lifecycle activities. Reporting to the IT Finance & Operations Manager, this position ensures that nearly 500 IT-funded positions, along with an additional 140 IT-managed positions funded by other divisions, are effectively monitored, staffed, and maintained according to Federal and State cost allocations. The Specialist acts as the primary liaison between IT leadership and the Department of Human Resources (DHR), offering guidance on HR-related processes including recruitment, onboarding, offboarding, time and leave management, and performance management through systems such as FIORI and NCVIP (North Carolina Valuing Individual Performance). Additionally, this role provides data analysis, maintains key reports, enhances operational processes through tools like Smartsheet, and supports ITD leadership in strategic workforce planning and operational compliance.

Key Duties Include:

Serve as the primary point of contact between IT managers and DHR for HR-related programs, processes, and recruitment activities. Coordinate and track DHR-related actions for ITD, including onboarding, offboarding, organizational management, and compensation reviews. Maintain applicant tracking systems, drive recruitment status updates, and manage onboarding and offboarding procedures. Track, maintain, and report vacancy lists and other workforce metrics to ITD leadership. Guide IT teams on internal equity recommendations, ensuring compliance with state pay policies and fairness across ITD. Manage time and leave administration for ITD personnel through FIORI, and coordinate IT participation in NCVIP performance management. Develop and execute talent acquisition strategies that align with workforce planning goals, leveraging automation tools like Smartsheet. Design, maintain, and enhance onboarding, offboarding, and other HR-related ITD processes and workflows. Generate and maintain monthly and ad hoc reports related to recruitment, salaries, vacancies, contractor staffing, and HR operations. Pursue professional development opportunities, support cross-training initiatives, and assist with workforce strategy enhancements. About the NC Department of Health and Human Services (DHHS): The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. About the

NC DHHS Information Technology Division:

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, Vendor and Finance, Data and Analytics, and Cyber and Privacy. Team ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for benefits:

https://oshr.nc.gov/state-employee-resources/benefits. For more information about

DHHS:

https://www.ncdhhs.gov/ Knowledge, Skills and Abilities / Competencies Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed “eligible” for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Experience supporting HR operations like recruitment, organizational management, or salary administration preferably in a technology-driven environment. Experience maintaining workforce tracking system, Human Resources Information System, or Enterprise Resource System and and producing the system’s relevant reports related to vacancies, budgets, recruitment, and salaries. Experience enhancing or designing operational workflows.

Management Preferences:

Experience with advanced data analysis and financial reporting related to HR and staffing metrics. Familiarity with state or federal funding structures and associated HR regulations. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:
Bachelor’s degree from an appropriately accredited institution and one year of experience in HR, budgeting, research or administrative management
OR
An equivalent combination of education and experience Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about

DHHS:

https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.