IT User Support Specialist – ONSITE Position Available In Wake, North Carolina

IT User Support Specialist – ONSITE

Job Description:

•Crop to Crop resumes are accepted
As an IT User Support Specialist, the primary responsibility is to provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently. Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background to diagnose and resolve issues.
Key Responsibilities
Diagnose and resolve hardware, and software issues.
Assist users with technical problems via phone, email, or Microsoft Teams.
Perform regular updates and maintenance on computer systems.
Install and configure operating system and software applications.
Set up and maintain hardware, including computers, printers, and peripherals.
Create and update technical documentation and user guides.
Track and manage support tickets, ensuring timely resolution.
Provide training to users on new systems and software.
Escalate complex issues to higher-level support or specialized teams.
Qualifications
Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position s role; or
High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position s role; or an equivalent combination of education and experience.

Required Skills:

Diagnose and resolve hardware, and software issues.
Assist users with technical problems via phone, email, or Microsoft Teams.
Perform regular updates and maintenance on computer systems.
Install and configure operating system and software applications.
Set up and maintain hardware, including computers, printers, and peripherals.
Create and update technical documentation and user guides.
Track and manage support tickets, ensuring timely resolution.
Provide training to users on new systems and software
Escalate complex issues to higher-level support or specialized teams.
High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10121151

Position Id:

NCOSA-IUSS0701