PC Tech II Position Available In Wake, North Carolina

CTG is seeking to fill a PC Technician II opening for our client in Raleigh, NC.

Location:

Raleigh, NC Duration:

Ongoing Contract Duties:

Provide daily technical support for desktops, laptops, printers, mobile devices, and network connectivity. Diagnose, troubleshoot, and resolve complex hardware, software, and network issues. Deploy, replace, and track laptops/PCs while maintaining accurate asset records. Install and configure hardware and software; support IT infrastructure projects. Respond to support tickets via phone, email, and voicemail in a timely, professional manner. Log incidents in the ticketing system and escalate when necessary. Maintain password protocols, file system security, and ensure data integrity. Provide training and support to end users on applications and system usage. Collaborate with higher-level support teams for issue resolution and escalation management. Assist junior technicians with guidance and mentorship. Perform other related duties as assigned.

Skills:

Strong troubleshooting abilities with hardware, software, and network systems. Proficiency in Windows 11, Microsoft Office Suite, Outlook, and security tools. Familiarity with mobile device platforms (Android/iOS) and multifunction devices. Working knowledge of Microsoft 365, Windows Deployment Configuration (WDC), and Intune. Ability to convey technical concepts to both technical and non-technical audiences. Exceptional organizational and time management skills. Strong customer service orientation with a professional and courteous demeanor.

Experience:

Minimum 5 years of experience in IT support roles. Proven experience resolving technical issues in Help Desk environments. Hands-on experience with device deployment, application installation, and asset tracking. Background supporting enterprise-level environments preferred.

Education:

Associate degree or equivalent experience. Certifications such as A+, Network+, or Microsoft credentials are a plus.

Work Environment & Physical Requirements:

Must be able to lift and transport computer equipment. May require occasional travel between company sites. Flexibility in scheduling may be needed for system rollouts or urgent support situations. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today’s highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Qualifications:

UNAVAILABLE