Service Desk Technician Position Available In Wake, North Carolina

Job Description Insight Global is seeking a skilled Service Desk Technician to join our clients dynamic team and contribute to their mission of delivering top-notch technical support. Our client is a leading provider of jewelry insurance and is looking for this resource to sit onsite in Raleigh, NC.

Responsibilities include:

Support Onboarding:

Assist new employees with setup and integration into the company’s IT systems.

New Builds:

Participate in hardware refresh projects to ensure up-to-date and efficient equipment.

Vulnerability Management:

Address and manage vulnerabilities within the IT infrastructure, with a significant workload to manage.

Incoming Phone Calls:

Handle access requests and other service-related inquiries.

Service Requests:

Respond to various service type requests from employees. M365

Admin Counsel:

Manage Microsoft 365 administration, including Exchange for email.

Ticket Management:

Maintain and resolve approximately 80 tickets in the queue, ensuring timely and effective solutions, with some flexibility in ticket handling.

Raleigh Office:

Support the Raleigh office, which is being established as a center for innovation, focusing on engineering, DevOps, and new product development. This office is very modern but currently facing challenges in getting equipment set up. It will seat close to 100 people with potential for more headcount. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review

Insight Global’s Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements Must-Haves:

Experience:

Minimum of 2 years of previous service desk experience, preferably in a Level 2 helpdesk support role.

Technical Proficiency:

Comfortable with JAMF and MAC in a business environment.

Confidence:

Capable of working in a heavy tech office with strong personalities and technical experts.

Problem-Solving Skills:

Demonstrated capability to handle complex technical issues and provide solutions.

Communication Skills:

Excellent verbal and written communication skills to interact with diverse teams.

Adaptability:

Ability to think on your feet and troubleshoot issues effectively. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.