Service Support Analyst Position Available In Wake, North Carolina
Tallo's Job Summary: Service Support Analyst position at Intellibee in Raleigh, NC. Requires 84+ months of experience with skills in unpacking, organizing, updating systems, and providing technical assistance to end users. Responsibilities include hands-on support, remote assistance, and inventory management. Knowledge of Win 10, 11, M365, and basic Mac OS helpful.
Job Description
Service Support Analyst Intellibee Raleigh, NC Typical Experience:
84+ months
Sample Role Types:
Desktop Support Analyst, Help Desk Support Analyst Expected Skills:
Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience. Description (including, but not limited to): Technical assistance, support, and advice to end users for hardware, software, and systems Hands-on technical and functional assistance to business and technical users Remote technical and functional assistance to business and technical users
Skill Matrix:
Required Unpack boxes and stage for i-tagging Required Organizing PCs and parts in stock rooms Required Work tasks & perform data updates in ServiceNow system Required Process PCs & delivery for State Surplus Required Perform updates in AssetWorks system Required Assist with PC pickups, deliveries, shipping Required Assist with testing new PC models Required Performing lifecycle replacements Required Physical PC inventories Required Provide PCs to customers Required Image/Provision PCs Required Use SharePoint for file management Required Win 10, 11 knowledge preferred Required Basic knowledge of Mac OS helpful Required M365 knowledge preferred
