Technical Sales Support Specialist Position Available In Wake, North Carolina

Technical Sales Support Specialist Boon Edam – 3.4

Raleigh, NC Job Details Estimated:

$51.3K – $63.9K a year 20 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word CRM software Microsoft Excel Microsoft Outlook Mid-level Microsoft Office Administrative experience Multi-line phone systems 1 year Communication skills Mechanical knowledge Technical sales Full Job Description Why Choose Boon Edam? Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the entry to your future! Boon Edam is a global market leader in entry solutions with offices across the world. Although we currently employ over 1400 people worldwide, we remain a family company at heart. We are proud that a large number of our people have been with us for over a decade. They have joined us at the start of their career and have developed themselves with us through our internal training and career development programs. We are characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers. We take that extra step to make sure our clients are fully satisfied with our service and expect our staff to show the flexibility needed to achieve this. _______________________________________________________________________________ Purpose /

General Description:

Point of contact to ensure all parts orders are entered, processed, and tracked until delivery. Provide troubleshooting for customer orders and account statuses. Inspect all make part orders to ensure they are entered correctly by the Team prior to processing. Maintain a daily spreadsheet for all orders and track daily shipment and on time delivery percentages. _______________________________________________________________________________

What We Offer:

Competitive compensation with bonus potential Medical, Dental & Vision plans 100% company paid medical premiums for you and your family Life Insurance 401k with company match Generous PTO & Paid holidays Maternity & Paternity Leave Short- and Long-term disability Employee assistance programs & More _______________________________________________________________________________ Our Values Matter At Boon Edam Inc., we strive to live and breathe every day by our core values. They provide a platform that enables us to serve our customers to the best of our ability, treat each other with kindness, work cohesively as a team, improve processes as well as ourselves… deliver the best overall experience in the industry… and having a little fun along the way. _______________________________________________________________________________

Essential Duties and Responsibilities:

Process all incoming PO’s for parts orders Provides any necessary documentation on product specifications Follow internal parts order process; including but not limited to creating order ticket in CRM tool, tracking parts orders, following up with customers on order status, etc. Answer questions related to pricing, parts identification, and availability for customers via email and phone. Field more complex calls to technical services representatives. Create and Issue RMA’s. Display a courteous and responsible attitude towards work, colleagues and customers; promote and enhance the image and profitability of Boon Edam at all times. _______________________________________________________________________________

Minimum Requirements :

1-3 years administrative experience Experience with CRM tool a plus Experience with Microsoft Office Word, Excel and Outlook Ability to read and understand mechanical drawings Demonstrate multi-tasking skills Demonstrate written and oral communication skills Demonstrate ability to work independently and as a team Knowledge of general office machines and telephone system Customer service oriented