Technical Specialist Position Available In Wake, North Carolina
Tallo's Job Summary: The Technical Specialist position at Global IID Parent LLC in Cary, NC involves configuring and troubleshooting related hardware and software. Responsibilities include calibrating, quality control, and resolving technical issues through electronic mediums. The role requires proficiency in computer applications, problem-solving skills, and the ability to work independently and efficiently. The work environment entails sitting for extended periods, lifting up to 25 pounds, and occasional overtime.
Job Description
Technical Specialist Global IID Parent LLC 101 Woodwinds Industrial Court, Cary, NC 27511
SUMMARY:
Responsible for configuring and troubleshooting related IID hardware and software. Follow technical processes to Calibrate, Quality Control, and Troubleshoot product in a process driven environment. Resolve technical issues through electronic medium such as email or phone.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Configure related equipment. Follow process documentation. Identify, resolve, and advise on operational issues. Work with custom computer applications and software. Document events using software tools. Analyze equipment with the help of diagnostic tools and procedures. Resolve recurrent problems and difficulties. Coordinate equipment replacement. Identify technical issues and resolve the problems via phone, email or any other electronic medium. Understand and agree to abide by the policies and procedures established by Low Cost Interlock. Maintain a professional, positive, and caring atmosphere for clients and associates. Perform additional duties as assigned or directed. Maintain the integrity, security, and confidentiality of pertinent information and records.
QUALIFICATIONS
Proficient in using computer applications such as web browsers, word processing, e-mail, etc. Ability to work efficiently, independently, and respond promptly. Good communication and organization skills are essential. Should be able to analyze and interpret technical procedures and process documentation. Good problem analysis and problem-solving skills. Detail oriented.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical requirements of this job include, but are not limited to: Ability to work 8-hour shifts daily. Utilization of a headset and keyboard throughout the day. Ability to sit for extended periods of time. Ability to lift items weighing up to 25 pounds. Ability to work in large groups. Ability to multi-task while handling phone calls with customers. Overtime is required occasionally, and regular interruptions require flexibility and a willingness to modify plans and behavior.
