Technical Specialist Position Available In Wake, North Carolina

Job Description:

Technical Specialist NCDOT

• Technical Specialist
• Junior
• Normal (767739) in Raleigh, NC 27610

Position Title:

NCDOT

• Technical Specialist
• Junior
• Normal (767739)

Location:

Raleigh,NC 27601•

Shift Timing:

Mon-Friday 40.00

Hours Per Week Duration:

12 months contract.

Pay Rate:

$53.68

Hourly Skill Matrix:

SkillYears Used Last Used Advanced level resource with specializedknowledge and experience in account management administering ActiveDirectory. 3 2025 Hands-on experience administering MicrosoftActive Directory 2008/2012 in a multi-site and multi-domainorganization. 3 2025 Ability to integrate knowledge and skills froma range of technologies to address work assignments and problems ofmoderate to high complexity 3 2025 Advanced knowledge ofappropriate security measures of the organization 3 2025 Ability toproactively establish a positive relationship by demonstrating asense of urgency in interactions with clients. 3 2025 Ability toanalyze and assess client needs to develop effective andappropriate solutions 3 2025 Knowledge and skills from a range oftechnologies to address work assignments 3 2025 Ability to consultwith clients and other IT professionals to resolve technicalproblems and ensure client satisfaction 3 2025 Ability to documentsolutions that solve client problems and clearly presents thesesolutions. 3 2025 Analysis of technical and user documentation fortechnical assistance and support 3 2025 Ability to workindependently on tasks, develops own work, schedule and monitorsprogress against defined parameters. 3 2025 Demonstrates a customerorientation and effectively communicates verbally and in writing 32025 Provides excellent customer service to individual clients andto other team members. 3 2025 Demonstrates strong analytical andproblem-solving skills w/ ability to diagnose and resolve highlyvisible production incidents methodically. 3 2025 Demonstratesinitiative in solving problems associated with projects and dailywork. 3 2025 Demonstrates a range of technical understanding toindependently resolve routine and non-routine issues on softwareand/or hardware. 3 2025 Ability to identify trends and makessuggestions for technical modifications to solve future problems. 32025 Demonstrates knowledge and a working experience withServiceNow call tracking system. 3 2025

Job Description:

The NCDIT-Transportation is seeking a Technical Specialist resource for a12-month engagement to work with the Service Desk/Accounts Team.

This candidate serves as an advanced level resource withspecialized knowledge and experience in service desk and accountmanagement. Uses technical expertise in the Service Delivery of anInformation Technology Infrastructure and an understanding ofbusiness needs to evaluate assigned IT incident and problem servicedesk tickets to appropriately prioritize and evaluate businessimpact and demonstrates expertise in conveying technical andfunctional concepts for data protection in Operations and Security.

Duties :

Serves as a technical resource on all of NCDOT’s standarddesktop applications to 12,000 computer users. Provides anunderstanding and knowledge of applications serving as a strongbase for technical expertise in NCDOT products and programs.

Ability to work independently to analyze customer’s needs andresolve technical problems; manage time to meet schedules;prioritize tasks according to customer needs; communicate highlytechnical information to non-technical users; troubleshoot hardwareand software problems involving local area networks and personalcomputer systems; manage critical incidents, identify problems,make necessary corrections, and/or assist others with resolutions.

Supports end user password resets. Instructs users via phone and/oremail on the basic functionality of desktop applications. Followsdetailed procedures while making recommendations for routineproblem solutions. Takes calls from end users verifying theiridentity, demographics and communicating effectively to understandtheir request. Enters information into the ServiceNow call trackingsystem and monitors to ensure customer service needs are met forall computer and network related issues. Distributes Agency-wideemail communications and notices related to technology issues.

Performs advanced level professional work in account administrationand analyzes information to create and/or modify accounts for newemployees and/or existing employees. Functions as a niche technicalsubject matter expert (SME) in Active Directory with a hightechnological skill level. Ability to troubleshoot data andapplication access issues and adjust Active Directory properties asneeded. Ability to capture incidents and resolve incidents withinServiceNow and issues identified by the business with the abilityto document resolutions providing weekly status reports toManagement. Considerable knowledge as demonstrated by anunderstanding of critical information technology operations andsecurity. Provides the knowledge and skills of DOT and ITS securitypolicies, as well as the security issues directly affecting thesystems and technology for which employees are directly involved.

They are responsible for implementing requirements of the ITSecurity Office and protecting data from unauthorized access,alteration, destruction, or usage in a manner inconsistent withcovered IT policies and standards. This function requires anin-depth understanding of a wide variety of technologies toeffectively support end-users and provide guidance to others. Thiswork requires very strong communication skills, an ability toeffectively interact with a broad range of end-users and others, aswell as an ability to use a variety of resources for providingsupport. Employees at this level typically provide advanced supportfor a broad range of technologies, or in-depth support for a morenarrowly defined area of technology. Proven experience with atechnical specialty across large and complex implementations andsystems. Project Management

• Ability to lead projects that requiredirecting the work of others and with some latitude on actions ordecisions. Leads team efforts and assesses and integrates theskills and strengths of individuals for project and organizationalsuccess. Provides status on project work to management. Develop andmaintain appropriate documentation for all responsible areas
• Thisposition is responsible for creating and maintaining alldocumentation of process and procedures for all areas this positionis responsible for.

This documentation is to be used by teammembers for operational standards of daily work. This documentationwill also be used in accordance with Operational Level Agreements(IT internal) and Service Level Agreements (IT external). Alldocumentation should be reviewed annually. System Security

• It isthe responsibility of all Technical Services Staff to be aware ofDOT and ITS security policies, as well as the security issuesdirectly affecting the systems and technology for which thisposition is directly involved.

This position is responsible forimplementing requirements of the IT Security Office and protectingdata from unauthorized access, alteration, destruction, or usage ina manner inconsistent with covered IT Security Policies andstandards.

Benefits:

BCforward offers all eligible employees acomprehensive benefits package including, but not limited to majormedical, HSA, dental, vision, employer-provided group life,voluntary life insurance, short-term disability, long-termdisability, and 401k.

About BCforward:

Founded in 1998 on the ideathat industry leaders needed a professional service, and workforcemanagement expert, to fuel the development and execution of corebusiness and technology strategies, BCforward is a Black-owned firmproviding unique solutions supporting value capture and digitalproduct delivery needs for organizations around the world.

Headquartered in Indianapolis, IN with an Offshore DevelopmentCenter in Hyderabad, India, BCforward’s 6,000 consultants supportmore than 225 clients globally. BCforward champions the power ofhuman potential to help companies transform, accelerate, and scale.

Guided by our core values of People-Centric, Optimism, Excellence,Diversity, and Accountability, our professionals have helped ourclients achieve their strategic goals for more than 25 years. Ourstrong culture and clear values have enabled BCforward to become amarket leader and best in class place to work. BCforward is anequal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, or protected veteran status and will not be discriminatedagainst based on disability. To learn more about how BCforwardcollects and uses personal information as part of the recruitingprocess, view our Privacy Notice and CCPA Addendum. As part of therecruitment process, we may ask for you to disclose and provide uswith various categories of personal information, includingidentifiers, professional information, commercial information,education information, and other related information. BCforwardwill only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applyingfor positions in the United States must be legally authorized towork in the United States. The submission of intentionally false orfraudulent information in response to this posting may render theapplicant ineligible for the position. Any subsequent offer ofemployment will be considered employment at-will regardless of theanticipated assignment duration. Interested candidates please sendresume in Word format Please reference job code 240611 whenresponding to this ad.